Assessment Part Three

Question 1

Give three examples of when you would need to verbally communicate with people:

Answer 1

Responding to questions

Asking questions

When providing support to clients

Question 2

How can you be sure that you have verbally communicated in an effective manner?

Answer 2

Make sure to use good volume, speak clearly, use a friendly voice and speak at a good pace.

Question 3

Three examples of non-verbal communication:

Answer 3

Writing

Eye contact

Nodding

Question 4

Two examples when you might use non-verbal communication:

Answer 4

When communicating with someone who is hearing impaired

With someone who has English as second language

Question 5

Three examples of procedures you would follow in regards to keeping information confidential

Answer 5

Following the procedures when storing information correctly and securely

Do not discuss any confidential information with anyone where it is not appropriate, other residents, friends

Dispose of confidential information correctly

Question 6

Provide an example of communication technique you would use to address communication barriers with - An individual grieving their partners death

Answer 6

Listen to the client and be empathic towards them and what they’re going through. If they feel heard they may be more able to open communication.

Question 7

Provide an example of communication of technique you would use to address communication barriers with - An individual with dementia

Answer 7

Using the appropriate verbal communication techniques, such as speaking clearly, friendly tone of voice, and writing down the information for the client in case they forget.

Question 8

What sources of information are available to support you with the application of legal/ethical aspects of health services work? (list three)

Answer 8

Code of Ethics

Workplace Policies

Supervisor/Management