Analysing Stakeholder Perspectives Flashcards
Why is stakeholder analysis important?
It allows for identification and assessment of the key people, groups of people, or institutions that may significantly influences the success of an activity or project.
What is the value dervied in analysing stakeholders?
It allows us to best manage them, it’s essntial to succesful delivery, it can prevent problems such as late emergence of stakeholders, misunderstanding of business needs, communication problems and more.
What are the steps in stakeholder identification?
The first steps is to identify them, then prioritise/map them, and finally understand them.
What is a stakeholder map?
It’s a map on which we can allocate stakeholders and rate them based on their power and interest.
What are the key categories in the stakholder map?
There are the following; ignore, keep informed (lower bottom level), keep on-side (medium level), watch, keep satisisfied, and manage closely (upper level).
What are factors to consider when trying to understand stakeholders?
We need to understand what is their financial/emotional interest, what motivates them, what info they want from us, who influences their opion and who’s opinion they influence, what will help us win them over.
What are the 6 stakeholder behaviours?
Champion - supporter - neutral - critic - opponent - blocker
What is a business perspective?
It is the current view of a stakeholder of the current system or situation, this view can be depicted using a rich picture.
What is SSM?
The Soft Systems Methodology allows for human activity systems modelling and can provide two components for BAM - the business perspective and the business activity model.
What is a hard system requirement?
What is needed is known and the system specification must address how to meet the requirement.
What is a soft system requirement?
What is needed must be defined before addressing how to provide it.
What is a CATWOE?
A framework used to define the business perspective.
CATWOE - what is the customer?
The beneficiaries of the transofrmation.
CATWOE - what are the actors?
Those responsible for the change, may include partners too.
CATWOE - what is the transformation?
Short description of the highest level business process.
CATWOE - what is the worldview?
The view of the world within which the organisation operates in, what makes the transformation meaningful.
CATWOE - what is an owner?
Those with the autorhirty.
CATWOE - what is the environment?
The conditions and rules under which the business system must operate.
What is the correct approach when documenting a stakeholder perspective?
We need to undestand the view, define the relevant transformation, identify the customers, include all the actors in the transformation and consider the owner and envrionment.
What is a root cause and how does it work?
It allows to tie in the different CATWOE elements together in one statement and validate the CATWOIE.
