Analysing Stakeholder Perspectives

Question 1

Why is stakeholder analysis important?

Answer 1

It allows for identification and assessment of the key people, groups of people, or institutions that may significantly influences the success of an activity or project.

Question 2

What is the value dervied in analysing stakeholders?

Answer 2

It allows us to best manage them, it’s essntial to succesful delivery, it can prevent problems such as late emergence of stakeholders, misunderstanding of business needs, communication problems and more.

Question 3

What are the steps in stakeholder identification?

Answer 3

The first steps is to identify them, then prioritise/map them, and finally understand them.

Question 4

What is a stakeholder map?

Answer 4

It’s a map on which we can allocate stakeholders and rate them based on their power and interest.

Question 5

What are the key categories in the stakholder map?

Answer 5

There are the following; ignore, keep informed (lower bottom level), keep on-side (medium level), watch, keep satisisfied, and manage closely (upper level).

Question 6

What are factors to consider when trying to understand stakeholders?

Answer 6

We need to understand what is their financial/emotional interest, what motivates them, what info they want from us, who influences their opion and who’s opinion they influence, what will help us win them over.

Question 7

What are the 6 stakeholder behaviours?

Answer 7

Champion - supporter - neutral - critic - opponent - blocker

Question 8

What is a business perspective?

Answer 8

It is the current view of a stakeholder of the current system or situation, this view can be depicted using a rich picture.

Question 9

What is SSM?

Answer 9

The Soft Systems Methodology allows for human activity systems modelling and can provide two components for BAM - the business perspective and the business activity model.

Question 10

What is a hard system requirement?

Answer 10

What is needed is known and the system specification must address how to meet the requirement.

Question 11

What is a soft system requirement?

Answer 11

What is needed must be defined before addressing how to provide it.

Question 12

What is a CATWOE?

Answer 12

A framework used to define the business perspective.

Question 13

CATWOE - what is the customer?

Answer 13

The beneficiaries of the transofrmation.

Question 14

CATWOE - what are the actors?

Answer 14

Those responsible for the change, may include partners too.

Question 15

CATWOE - what is the transformation?

Answer 15

Short description of the highest level business process.

Question 16

CATWOE - what is the worldview?

Answer 16

The view of the world within which the organisation operates in, what makes the transformation meaningful.

Question 17

CATWOE - what is an owner?

Answer 17

Those with the autorhirty.

Question 18

CATWOE - what is the environment?

Answer 18

The conditions and rules under which the business system must operate.

Question 19

What is the correct approach when documenting a stakeholder perspective?

Answer 19

We need to undestand the view, define the relevant transformation, identify the customers, include all the actors in the transformation and consider the owner and envrionment.

Question 20

What is a root cause and how does it work?

Answer 20

It allows to tie in the different CATWOE elements together in one statement and validate the CATWOIE.