AIR TRANSPORT (WK3) Flashcards
What are the managerial activities?
- Planning
- Organizing
- Staffing
- Directing
- Coordinating
- Reporting
- Controlling
What to managers do?
- 25% spent working alone
- Spent 70% of their time with others
- 90% of managers spent their times this way through interaction with others
Benefits of conversational work
- Gather Information
- Helps them stay on top of things
- Identify problems
- Negotiate shared meanings
- Spread gossip
- Put things in motions
- Give orders
- Assert authority
- Develop Relationships
Roles Managers play
- Informational
- Interpersonal
- Decisional
Roles Managers play under Informational
- Monitor
- Disseminator
- Spokesperson
Roles Managers play under Interpersonal
- Figurehead
- Leader
- Liaison
Roles Managers play under Decisional
- Entrepreneur
- Disturbance Handler
- Resources Allocator
- Negotiator
Major Characteristics of a Manager’s job
- Time is fragmented
- Competing values and shareholder expectations
- Job Overload
The core management skill of
the 21st century
Efficiency
Manager’s Responsibilities
- Long-range Planning
- Controlling
- Environmental Scanning
- Supervision
- Coordinating
- Customer relations and marketing
- Community relations
- Internal Counseling
- Monitoring products and services
3 Types of Managerial Skills
- Conceptual Skills
- Human Resource Skills
- Technical Skills
MANAGERIAL SKILLS: Ability to organize and analyze information
Conceptual Skills
MANAGERIAL SKILLS: Ability to work with people, understand employee motivation and group processes
Human Resource Skills
MANAGERIAL SKILLS:
Ability to use the tools, procedures and techniques special in their areas
Technical Skills
Managerial Skills of First line Managers
3 - Conceptual
2 - Human
1 - Technical
Managerial Skills of Middle Managers
1 - Conceptual
1 - Human
1 - Technical
Managerial Skills of Executive Managers
1 - Conceptual
2 - Human
3 - Technical
Management by department
- Executive Management
- Middle Management
- First-line Management
- Rank and File Employees
Who are affected by managerial decisions?
- organization
- stakeholders
Who are the stake holders?
- Stockholders/
Owners - Employees
- Customers
- Suppliers
- Lenders
- Government
- Community
- Environment
TRUE OR FALSE: Often characterized by complexity, incomplete information, and time constraints and there is rarely one right answer
TRUE
TRUE OR FALSE: Stakeholders has the same vies, therefore always possible to satisfy everyone when weighing the consequences of every decision
FALSE: They have conflicting needs therefore its impossible to satisfy everyone
TRUE OR FALSE: There is only one option when deciding.
FALSE: Sometimes there are multiple good options (or multiple bad options).
TRUE OR FALSE: Managerial decision making sometimes have ethical considerations.
TRUE
Two brain process information to make
decisions
Reflective and Reactive systems
REFLECTIVE OR REACTIVE: Logical/ Rational
Reflective System
REFLECTIVE OR REACTIVE: Best for
significant and important un-
rushed decisions
Reflective System
REFLECTIVE OR REACTIVE: Quick
Reactive System
LOW OR HIGH INVOLVEMENT: Items purchased more frequently, like a pack of gum or ordering office supplies
Low Involvement Decisions
LOW OR HIGH INVOLVEMENT: Rare Purchases such as house or who to hire for an important position
High Involvement Decisions
NONPORGRAMED OR PROGRAMED: BASED ON A WELL-UNDERSTOOD C RITERIA
PROGRAMMED
DECISIONS
NONPORGRAMED OR PROGRAMED: MANAGERS CAN ESTABLISH RULES AND GUIDELINES FOR PROGRAMMED DECISIONS BASED
ON KNOWN FACT
PROGRAMMED
DECISIONS
NONPORGRAMED OR PROGRAMED: DECISIONS ARE MADE QUICKLY
PROGRAMMED
DECISIONS
NONPORGRAMED OR PROGRAMED: DECISIONS ARE NOVEL AND LACKED CLEAR GUIDELINES
NONPROGRAMMED
DECISIONS
NONPORGRAMED OR PROGRAMED: NEED MORE TIME TO RESOLVE
NON
PROGRAMMED
DECISIONS
NONPORGRAMED OR PROGRAMED: MAY NEED TO CONDUCT FURTHER
RESEARCH, COLLECT ADDITIONAL
INFORMATION, GATHER OPINIONS
AND IDEAS FROM OTHER PEOPLE AND SO ON.
NON
PROGRAMMED
DECISIONS
Decision Making Process
- Recognize that a decision needs to be made
- Generate multiple alternatives
- Analyze the alternatives.
- Select an alternative
- Implement the selected alternative
- Evaluate its effectiveness
Barriers to Effective Decision- Making
- Bounded Rationality
- Escalation of commitment
- Time Constraints
- Uncertainty
- Personal Biases
- Conflict
NONPORGRAMED OR PROGRAMED: Heuristics and Satisficing
PROGRAMED DECISIONS
NONPORGRAMED OR PROGRAMED: Follow the decision-making process steps
NONPROGRAMMED
DECISIONS
