ADR

Question 1

What is ADR?

Answer 1

Alternative dispute resolutions outside of the court if negotations between parties fail.

Question 2

What is your companies complaints handling procedure?

Answer 2

Once in writing - BU Head - 3 days to responds, 10 days to investigate

If unsatisfied - MP - 10 days to respond

If unsatisfied - ADR - Property Ombudsmen or Business Arbitration

Question 3

What are the advantages of using ADR?

Answer 3

Speed
Informality
Confidential
Cheaper

Question 4

What steps are there in the ADR process?

Answer 4

Negotiation
Mediation
Adjucative processes (Either ADR or Litigation)

Question 5

What is arbitration?

Answer 5

Fast and confidential
Parties are bound by the decision
Expert Knowledge

Question 6

What is an independent expert?

Answer 6

Expert knowledge in the subject
They receive info on the dispute and investigate
Decision is binding
They can use their own opinions to make a decision

Question 7

What is an expert witness?

Answer 7

Surveyor providing evidence
Duty of care = court
Can only be one if have expert knowledge , experience in the field and no COI

Question 8

Negotation?

Answer 8

Parties try and find a solution together

Question 9

Mediation?

Answer 9

Neutral 3rd party assists with the discussions of the 2 parties
Can’t impose a solution / not binding

Question 10

Adjucative process

Answer 10

3rd party makes a decision

Question 11

Advocate?

Answer 11

Duty is to the client
Can only be one if competent enough