Administration and Management (6%) Flashcards
What 4 things does a strategic plan involve?
- Focusing on a limited issue, problem, or project
- An open process that is not dictatorial
- Identification of SWOT
- Identification of resources that can be used to achieve identified goals
What is a S.W.O.T. analysis?
Strengths
Weaknesses
Opportunities
Threats
What is a WBS?
a Work Breakdown Structure
when writing it, key points:
-keep the deliverable in mind
-use a simple numbering system
-size and complexity is determined by the project
-start general ad work to more specific
You have been hired to reorganize the development functions of the city and have been asked to create a new department. To guide these efforts which of the following would be most helpful?
a.Strategic Plan
b.Performance Management Plan
c.Capital Plan
d.Visioning Plan
Strategic Plan
What is the purpose of a strategic plan?
sets priorities to strengthen the operations of an organization and would be most appropriate in guiding a reorganization of functions.
What is the purpose of a performance management plan?
A performance management plan guides the performance of individual staff members
What is the purpose of a capital plan?
A capital plan guides infrastructure investment.
What is the purpose of a visioning plan?
Visioning sets the broader vision for the community.
You are the planning director of a large regional planning agency. One of your planners has not been performing at an acceptable level. In the last annual review you discussed performance problem with the employee. Lately the problems seem to be getting worse. You mention the problems to the employee, yet the problems persist. What is the next action you should take?
Meet privately with the employee to go over the job description and departmental expectations and place in writing the issues that need to be corrected.
Should matters persist, then bringing in HR would be a wise decision.
Which management technique assists in the management of programs?
Critical Path Method
Which planning approach would assist your organization with the creation of a five-year strategic plan?
Hoshin Kanri is a method for ensuring that the strategic goals drive progress and action at every level within that organization. The process includes establishing a vision, developing objectives, deploy annual objectives, implement objectives, and then review progress on a monthly and annual basis.
a 7 step process used as part of Strategic Planning, in which goals are communicated and shared throughout the company, and then put into action. The purpose of Hoshin Planning is to improve communications throughout the company, while also reducing the waste created by poor direction or bad management at any level.
What could be described as the “holy grail” of effective planning agency management?
Having the best possible team
Arguably, the most important task for a planning manager is to build and maintain the best team possible. Great organizations and agencies have strong and visionary leaders, but they also have very strong employees. The key to success is hiring the right people, and then “valuing, training, empowering, feeding, and protecting those people.”
You have been charged with developing a regional agricultural development plan. As part of the planning process you will apply an interactive multi-goal programming technique. Which of the following would be most appropriate?
Linear programming is a method for determining an optimal solution. This could apply to a number of planning projects, such as a regional agricultural development plan.
CPM, PERT, Gantt – are about scheduling. The question asks what “programming” method could be applied as part of the planning process. It doesn’t say the programming method will produce one optimal plan.
Recently developers have been complaining that it is taking too long to get plans reviewed. What should you do?
Undertake a management audit.
Don’t interview employees first. Undertake an assessment of capacity that will allow you as the manager to adjust performance expectations.
What is a Management Audit?
A management audit is used to examine the efficiency and effectiveness of management in carrying out its activities. Areas of auditor interest include the nature and quality of management decisions and operating results. A management audit focuses on results, evaluating the effectiveness and suitability of how an organization conducts business.
Concerned with internal management issues like:
-attracting employees effectively
-dealing with the timeliness of the permitting process
Undertake an assessment of capacity that will allow you as the manager to adjust performance expectations.
