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MyCC > A+ Master Exam (Set 1) > Flashcards

A+ Master Exam (Set 1) Flashcards

1
Q 
Which types of motherboards do not usually need fan or liquid cooling? Choose two answers.
	A	ITX
	B	ATX
	C	Mini ITX
	D	Micro ATX
A

ITX motherboards use passive cooling. They typically do not need active cooling as they do not use much power.

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2
Q 
Which should be tried when troubleshooting a backed up print queue? Choose two answers.
	A	Update driver
	B	Restart printer
	C	Power cycle printer
	D	Restart printer spooler
A

If there is a backed up print queue, check to see if the printer spooler is running. If not, restart the printer spooler. If this does not work restart the printer.

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3
Q

Which is considered an acceptable voltage range in BIOS?
A - Within 5% of the prescribed voltage
B - Within 10% of the prescribed voltage
C - Within 15% of the prescribed voltage
D - Within 20% of the prescribed voltage

A

When looking at voltage readings in the BIOS, the readings should be within 5% of the prescribed voltage settings.

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4
Q

How do you troubleshoot a BSOD? (Arrange in correct order)

Boot into safe mode and replace the driver.

Perform disk recovery if needed.

Check the message for what is causing the error.

A
  1. Check the message for what is causing the error.
  2. Boot into safe mode and replace the driver.
  3. Perform disk recovery if needed.
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5
Q 
Which are tablet characteristics? Choose two answers.
	A	Use SSDs
	B	Consume less power
	C	Maximum RAM options
	D	A lot of expansion options
A

Tablets use solid-state drives and consume less power.

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6
Q 
A technician is investigating why signals are not being sent from a router to a desktop computer. He has narrowed the issue down to a physical problem. The room in which the devices sit have bright, florescent light. What is likely the issue?
	A -	EMI
	B -	EMU
	C -	Crosstalk
	D -	Cancellation
A

EMI can occur when a cable is exposed to light or is near a power cable.

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7
Q 
On a laptop, optical drives are usually held in place using how many screws?
	A -	One
	B -	Two
	C -	Four
	D -	Three
A

Optical drives are usually held in place using one screw on a laptop.

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8
Q

A hardware technician is working on a printer that was brought in by a customer. After attempting to print several pages, it is noticed that the toner is not fused to the paper. Which is this a sign of?
A - The toner needs to be replaced
B - The fuser needs to be replaced
C - The printheads need to be realigned
D - The incorrect type of paper is being used

A

Toner not fusing to paper is a sign that the fuser needs to be replaced.

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9
Q 
A Wi-Fi analyzer is often a simple \_\_\_\_\_\_\_\_\_ to identify Wi-Fi networks in an area.
	A -	app
	B -	tool
	C -	device
	D -	command prompt command
A

A Wi-Fi analyzer is often a simple app to identify Wi-Fi networks in an area.

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10
Q 
Which ports are used for encryption? Choose two answers.
	A	Port 22- SSH
	B	Port 80- HTTP
	C	Port 23- TELNET
	D	Port 443- HTTPS
A

Port 22- SSH and port 443- HTTPS are used for encryption.

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11
Q

A network has a subnet mask of 255.255.0.0. An IT technician is investigating various devices. One device has an IP address of 192.168.1.4 and another device with an IP address of 192.168.2.2. Which best describes the relationship between the devices?
A - The devices are on the same network
B - The devices are on two separate networks
C - The devices have the same static IP address
D - The devices have the same dynamic IP address

A

The subnet mask is 255.255.255. The devices each have the same network portion of their IP addresses, 192.168. Therefore, the two devices are on the same network.

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12
Q

A network technician has just installed a brand new network printer and it seems to be working fine. However, no one else seems to be able to install the printer. Which is most likely the cause of this?
A - The printer hasn’t been shared
B - The printer has no Wi-Fi capabilities
C - The printer is only compatible with the user’s PC
D - The printer can only be synced to one PC at a time

A

A printer which cannot be accessed by other devices on the network more than likely has not been shared or the devices are not on the network.

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13
Q 
Which tool should be used to test a power supply?
	A -	Multimeter
	B -	Cable tester
	C -	Toner probe
	D -	Loopback plug
A

A multimeter is used to test a power supply. A cable tester is used to test the quality of a cable installation. A loopback plug is looking for a signal, and a toner probe to find a specific wire.

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14
Q 
When a laptop gets a flash drive upgrade, which type of drive replaces the existing hard drive?
	A -	USB
	B -	SSD
	C -	iSCSI
	D -	An HDD with a faster RPM
A

A flash drive upgrade involves replacing a standard magnetic hard drive with a solid-state drive (SSD).

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15
Q 
Which are mobile function keys? Choose five answers.
	A	iTunes
	B	Media options
	C	Volume control
	D	Active Directory
	E	Multiple displays
	F	Screen brightness
	G	Touchpad on and off
A

Mobile function keys include but are not excluded to media options, volume control, multiple displays, screen brightness, and touchpad power keys.

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16
Q 
If a cable has an end that is a T568A end and another end that is a T568B end, which type of cable is being used?
	A -	RJ-11
	B -	RJ-45
	C -	Crossover cable
	D -	Twisted-pair cable
	E -	Straight-through cable
A

A cable with different ends is a crossover cable, while a cable with ends that are the same is a straight-through cable.

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17
Q 
A network technician wants to access Google.com, but would like to know the exact path that the network uses. Which command would he use to get this information?
	A -	PING
	B -	NETSTAT
	C -	TRACERT
	D -	IPCONFIG
A

The TRACERT command is used to follow and display the path any sent packet uses to get from source to destination.

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18
Q

Which are benefits of privacy, anti-glare monitor filters? Choose two answers.
A Lowers the power output
B Increases the screen resolution
C Helps users with color blindness
D Helps users who are sensitive to light
E Cuts down the number of angles other individuals can see on a user’s screen

A

Privacy, anti-glare monitor filters helps users who are sensitive to light and cuts down the number of angles other individuals can see on a user’s screen.

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19
Q

A customer is trying to use a 2-in-1 laptop/tablet device in tablet mode. Once it is in tablet mode, the touch screen is nonresponsive. Which are possible solutions to the problem? Choose three answers.
A Restart the device
B Try changing the battery
C Wipe off the protective screen
D Try removing it from the protective case
E Clean the touch screen with alcohol solution
F Use a stylus because the touch screen responds better

A

If a touch screen is not responding, it probably needs to be wiped off or the protective screen might need to be changed. One could try restarting the device before changing the protective screen.

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20
Q 
Which is a regular SD measurement?
	A -	24 x 32 mm
	B -	36 x 43 mm
	C -	43 x 36 mm
	D -	50 x 100 mm
A

Regular SD devices measure in at 24 x 32 mm.

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21
Q 
Which are common causes of a BSOD? Choose three answers.
	A	Failing hardware
	B	Application failing
	C	RAM seated improperly
	D	Corrupted operating system
A

A Blue Screen of Death could be application or hardware caused, but could also be the result of a RAM stick not being seated properly in the slot.

22
Q 
A technician is working on a computer for which its user is claiming the computer cannot connect to any network. Which tests can the technician run to rule out the NIC as the cause? Choose two answers.
	A	IPCONFIG
	B	NETSTAT
	C	PING 127.0.0.1
	D	TRACERT 127.0.0.1
A

IPCONFIG can establish the presence of an IP address. The PING 127.0.0.1 command shows the NIC is working if it gets a response.

23
Q 
A user has lost their power cable. They cannot remember what kind of cord it was. Which kind of mobile device connector may be the user's power cable? Choose three answers.
	A	NFC
	B	Mini USB
	C	Micro USB
	D	Bluetooth
	E	Thunderbolt
	F	A proprietary port
A

Depending on what kind of device the user has, they may need a mini USB or micro USB cord, or a cord with a proprietary or vendor-specific port in order to charge their phone.

24
Q 
Which display connector type transmits video, audio, and USB signals for monitors that have USB connectors?
	A -	RCA
	B -	BNC
	C -	miniHDMI
	D -	DisplayPort
A

A DisplayPort connector transmits video, audio, and USB signals for monitors that have USB connectors.

25
Q 
Which twisted-pair cables transmit at speeds higher than 1 Gbps? Choose three answers.
	A	CAT 5
	B	CAT 6
	C	CAT 7
	D	CAT 6e
	E	CAT 7e
A

CAT 6, CAT 6e, and CAT 7 cables all transmit at 10 Gbps, well above 1 Gbps.

26
Q 
In the U.S., a PRI is also known as which type of connection?
	A -	T1
	B -	E1
	C -	T2
	D -	E2
A

PRI connections are also known as T1 lines in the U.S. and E1 lines in Europe.

27
Q

Which is true concerning digital certificates? Choose two answers.
A They are used to decrypt email
B They can be stored on smart cards
C They are used with private keys to allow access
D If lost, another one can be downloaded from any CA

A

Digital certificates are used along with private keys to decrypt email.

28
Q 
Which wireless encryption protocol is no longer found on most routers?
	A -	WEP
	B -	WPA
	C -	WEP2
	D -	WPA2
A

WEP is an old, outdated wireless encryption protocol, which is no longer found on most routers.

29
Q 
A customer brings in a 16 GB iPad and explains that apps are taking a long time to load. Which options most likely explain this? Choose two answers.
	A	Low battery
	B	Apps need to be updated
	C	The hard drive is getting full
	D	Too many apps open at once
A

If apps are taking longer than usual to load the two most likely causes are too many apps running at once or a hard drive that is getting full.

30
Q 
A device has an IP address of 192.168.1.4 and a subnet mask of 255.255.255.0. Which option describes the network portion?
	A -	192
	B -	192.168
	C -	192.168.1
	D -	192.168.1.4
A

The subnet mask is 255.255.255.0 The given IP address of 192.168.1.4 has the network portion of 192.168.1.

31
Q 
Which would explain slow performance from a hard drive? Choose two answers.
	A	Full disk
	B	Fragmented disk
	C	Insufficient power
	D	Out-of-date drivers
A

Slow performance from a hard drive is a symptom of either a full or a fragmented drive.

32
Q 
Which are the most common causes of intermittent device failure? Choose two answers.
	A	Overheating
	B	Loose connector
	C	Bad power supply
	D	Unplugged connector
A

If a device is failing intermittently, check for a loose connector and make sure the cooling is working properly in the system.

33
Q

Susan is working on a laptop that has a very dim display. She tries to adjust the brightness settings, but nothing happens. A dim image is a clear sign that the battery needs to be replaced.
True
False

A

If the laptop has a dim display and adjusting the settings does not affect the brightness, the LCD backlight is most likely failing.

34
Q 
Bus speeds are measured using which method of measurement?
	A -	Hz
	B -	Bits
	C -	Bytes
	D -	Light years
A

Bus speeds are measured in Hertz or HZ.

35
Q

PANs typically are used with which type of devices?
A - High security devices
B - Wi-Fi-related devices
C - Bluetooth-related devices
D - Devices which need a physical connection

A

PANs are typically connected with Bluetooth-related devices.

36
Q 
A technician is setting up a network and needs space for 257 devices. Which subnet class network should be used? Choose two answers.
	A	Class A
	B	Class B
	C	Class C
	D	Class D
A

If a technician needs space for 257 devices, the technician needs to use a class A or class B subnet class network.

37
Q

All mobile devices have a number lock indicator light.
True
False

A

Some devices have a num lock indicator light. On other devices, the screen indicates the num lock indicator turning on or off.

38
Q 
Which type of RAM chip would a technician install into a laptop?
	A -	DIMM
	B -	SDRAM
	C -	REDIMM
	D -	SO-DIMM
A

A small outline dual-inline memory module (SO-DIMM) chip is the usual RAM chip installed in a laptop.

39
Q 
Which function keys are used to enable and disable different network capabilities? Choose two answers.
	A	Bluetooth
	B	Cellular (on/off)
	C	Wireless (on/off)
	D	Network (on/off)
A

Cellular (on/off) and wireless (on/off) keys control cellular and wireless network connectivity respectively.

40
Q 
Which logical ports are used for FTP? Choose two answers.
	A	Port 20
	B	Port 21
	C	Port 22
	D	Port 23
A

Ports 20 and 21 can be used for FTP.

41
Q 
In a BIOS, overclocking information is typically saved in \_\_\_\_\_\_\_\_\_\_.
	A -	CPU
	B -	RAM
	C -	Password Settings
	D -	Overclocking Profile
A

In a BIOS, overclocking information is typically saved in Overclocking Profile.

42
Q 
Which Windows screen shows the BIOS information, including the BIOS number?
	A -	System
	B -	System Information
	C -	System Configuration
	D -	Computer Management
A

The BIOS information shows in Windows on the System Information screen.

43
Q 
Dial-up Internet is connected through which type of cable?
	A -	RJ-11
	B -	RJ-45
	C -	Fiber optic
	D -	Twisted-pair
A

Dial-up Internet connections are connected to a modem with an RJ-11 cable.

44
Q 
Which is not a private IP address?
	A -	10.1.1.4
	B -	172.16.1.4
	C -	172.32.1.4
	D -	192.168.1.4
A

172.32.1.4 is not a private IP address as the 172.x private IP address space goes from 172.16.0.0 to 172.31.255.255.

45
Q

In an S/UTP cable, how is the cable shielded?
A - Shielding is around each pair
B - Shielding is around all four pairs
C - Shielding is only around the outside of the wires
D - Shielding is around each pair and then again around all four pairs

A

In an S/UTP cable shielding, the shielding is around each pair of twisted wires.

46
Q 
Virtualization support ensures users can support which type of virtual machines?
	A -	AMD
	B -	32-bit
	C -	64-bit
	D -	Kerberos
A

Virtualization support ensures users can support 64-bit virtual machines.

47
Q 
Which twisted-pair cables transmit at speeds of 1 Gbps or less? Choose three answers.
	A	CAT 2
	B	CAT 3
	C	CAT 5
	D	CAT 6
	E	CAT 5e
A

CAT 3, CAT 5, and CAT5e cables all transmit at speeds of 1 Gbps or less.

48
Q 
For old PS/2 ports, \_\_\_\_\_\_\_\_\_\_ is for a mouse and \_\_\_\_\_\_\_\_\_\_ is for a keyboard.
	A -	green; purple
	B -	purple; green
	C -	green; orange
	D -	orange; green
A

For old PS/2 ports, green is for a mouse and purple is for a keyboard.

49
Q 
During the BIOS boot sequence, the computer will try to boot to which item first?
	A -	HDD
	B -	CD drive
	C -	USB drive
	D -	Solid-state hard drive
A

During the BIOS boot sequence, the computer will try to boot to a USB device first.

50
Q 
Which type of network architecture device sends a received signal to every device on a network?
	A -	Hub
	B -	Port
	C -	Router
	D -	Switch
A

A hub provides a connection to all devices on a network by joining communication lines in one central location, and as it has little to no processing power, it takes incoming signals and sends them out to all of the connected devices.

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