A - LESSON 1: Concepts of management Flashcards
One of the greatest challenges to growth and improvement and operational excellence in any organization is the availability of
good leadership
play the primary role in establishing workplace culture and impact the quality and rate at which the laboratory progresses over time
Leaders
inspire others to find self-motivation, greater creativity, and productivity and create team spirit.
Good leaders
provides the direction of where one (or an organization) is going
Leadership
provides the “road” to get there
management
illustrates why leadership must be visionary and must set clear goals with strategic objectives
The adage, “If you don’t know where you are going, any road will get you there,”
uses certain talents to work with people to get things done
Effective management
uses certain talents to work with people to get things done
Effective management
These skills fall under four primary management functions:
(1) planning and prompt decision-making, (2) organizing, (3) leading, and (4) controlling
is a pattern of behaviors used to engage others to complete tasks in a timely and productive manner
Leadership
One model of leadership describes four key leadership styles:
supporting, directing, delegating, and coaching
Good management uses, in the most efficient and effective manner, the [?] available to an organization.
human, financial, physical, and information resources
The process of designing and maintaining an environment in which individuals, working together, in groups, efficiently and effectively accomplish selected aims.
Management
A system of organization using resources to attain a unified goal.
Management
is process of using organizational resources to achieve objectives through the functions of planning, organizing and staffing, and leading
Management
The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently.
Management
Components of Management
Who are we? What are we here for?
Mission
How do we see ourselves in the future?
Vision
Generally/Overall, what do we want to do?
Goals
What specific actions are we going to take?
Objectives
Who should be followed?
Authority
What am I supposed to do?
Responsibility
What resources (human and material) are under my control?
Accountability
doing it at the right cost
Efficiency
doing the right thing
Effectiveness
doing the right things at the right cost
Productivity
A measure of how efficiently and effectively managers are using organizational resources to satisfy customers and achieve goals
Organizational Performance
A measure of how well or productively resources are used to achieve a goal.
Efficiency
A measure of the appropriateness of the goals an organization is pursuing and the degree to which they are achieved
Effectiveness
Four functions of management
Planning
Organizing
Leading
Controlling
Planning
Organizing
Leading
Controlling
First outlined the four managerial functions in his book General Industrial Management.
Henri Fayol
Managers at all levels in all organizations perform each of the functions of
planning, organizing, leading, and controlling
Identifying and selecting appropriate goals and courses of action for an
organization.
Planning
determines how effective and efficient the organization is and determines the strategy of the organization
planning function
Three Steps in the Planning Process
Deciding which goals to pursue.
Deciding what courses of action to adopt.
Deciding how to allocate resources
Management Key Concepts
People working together and coordinating their actions to achieve specific goals
Organization
A desired future condition that the organization seeks to achieve
Goal/objective
A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals
Strategy
Structuring working relationships in a way that allows organizational members toogether to achieve organizational goals
Organizing
Organizational Structure
Organizing
Articulating a clear vision to follow, and energizing and enabling organizational members so they understand the part they play in attaining organizational goals
Leading
Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance.
Controlling
Monitoring individuals, departments, and the organization to determine if desired performance standards have been reached.
Controlling
= choice made from available alternatives
Decision
= process of identifying problems and opportunities and resolving them
Decision Making
Categories of Decisions
Situations occurred often enough to enable decision rules to be developed and applied in the future
Programmed Decisions
in response to unique, poorly defined and largely unstructured, and have important consequences to the organization
Nonprogrammed Decisions
- all the information the decision maker needs is fully available
Certainty
- decision has clear-cut goals
Risk
- Uncertainty
Risk
- managers know which goals they wish to achieve
Risk
by far the most difficult decision situation
Ambiguity
goals to be achieved or the problem to be solved is unclear
Ambiguity
Levels of Management
Responsible for daytoday operations. Supervise people performing activities required to make the good or service.
Firstline managers
Supervise firstline managers.
Middle managers
Are responsible to find the best way to use departmental resources to achieve goals
Middle managers
Responsible for the performance of all departments and have cross departmental responsibility
Top managers
Management skills and functions
Top
Primary management skills needed
Primary management functions performed
Middle
Primary management skills needed
Primary management functions performed
First-line
Primary management skills needed
Primary management functions performed
Managerial Roles and Skills
The set of specific tasks that a person is expected to perform because of the position he or she holds in the organization
Managerial Role
