9.7 Communications

Question 1

What are the five elements that contribute to good communication?

Answer 1

Transmit
Encode
Decode
Receive
Feedback

Question 2

What might an aircraft engineer regularly communicate?

Answer 2

Information
Ideas
Feelings
Attitudes and Beliefs

Question 3

What forms of communication are purposeful?

Answer 3

Verbal and written.

Question 4

When is communication between teams paramount?

Answer 4

Shift handover.

Question 5

What information should be in a handover?

Answer 5

Completed tasks
Tasks in progress
Tasks to be carried out

Question 6

What are the two main issues that can be encountered in communication?

Answer 6

Lack of communication and poor communication.

Question 7

What information should an engineer remain current too?

Answer 7

New Aircraft types
New technologies and systems
New tools
Mods
Revisions to manuals

Question 8

What is not an effective way of controlling the dissemination of new information?

Answer 8

Binders and bulletin