9. Positive Organizational Psychology Flashcards
Define POSITIVE PSYCHOLOGY
the study of positive emotions
e.g. subjective well-being, human strengths
Friedrickson 2003
BROADEN AND BUILD THEORY
positive emotions = important for survival
broaden and build…
- cognitive processes
- cognition
- cognitive flexibility
- potential behavioural options
Name the “three levels of happiness”
Level 1: joy, pleasure
Level 2: satisfaction, well-being
Level 3: flourishing, fufillment of one’s potential
Level 1 is more __________ than Level 3.
- sensual
- fleeting
- immediate
- absolute
- reliably measured
Level 3 is more _____________ than Level 1.
- cognitive
- relative
- moral
- culturally influenced
Sort the Levels of Happiness according to Maslow’s Hierarchy of needs.
Physiological needs, security needs –> Level 1
social needs, self-esteem needs –> Level 2
self-actualisation needs –> level 3
What is POB?
Positive Organizational behaviour
Define POB.
application of positively oriented
– human resource strengths
– psychological
capacities
that can be managed to improve work performance
Name POB states.
Optimism Resilience Confidence Hope Emotional Intelligence
Define “work engagement”
positive, affective-motivational state of fulfilment
- vigour,
- absorption
- dedication
Name one core factor of POB.
Positive Psychological Capital
PsyCap
What is UWES?
Utrecht Work Engagement Scale
UWES relates to which three components?
VAD
Vigour
Absorption
Dedication
Example “vigour” items (UWES)
“at work I feel bursting with energy”
Example “dedication” items (UWES)
To me, my job is challenging
I am enthusiastic about my job
Example “absorption” items (UWES)
When I am working, I forget everything else around me
Name three signs of Burnout and which aspect of the UWES they relate to…
- emotional exhaustion –> vigour
- cynicism –> dedication
- reduced competence –> absorption
BAKKER & OERLEMANS
high activation/pleasant = engagement
high activation/unpleasant = workaholism
low activation/pleasant = satisfaction
low activation/unpleasant = burnout
Engaged employees = profile?
- take personal initiative;
- generate own positive feedback
- also engaged outside their work;
achievement orientation
self-efficacy
positive perfectionism
From whom is the “work engagement model”
bakker & demerouti (2008)
High engagement in workplace: outcomes…
Better performance –> higher financial turnover
Reduced Absence; Reduced Personnel
Turnover; Higher productivity; Client satisfaction
name and describe two organization health initiatives.
BEHEALTHY, BANCO SANTANDER: Work-life balance, healthy-eating and sports
CARREFOUR LIFE, CARREFOUR: Healthy eating, employee health and sports,
Describe briefly some exercises to develop positive psyCap
Write a letter of gratitude twice a year (list 3 things…); reinforce positive future expectations,
accomplishments, strengths
➔ Celebrate a success at least once a week
Org. health initiatives: criticism?
Narrow focus (fitness and healthy eating –> toxic)
Physical health = relatively small part of overall well-being
Gamification in workplace?
use of game-thinking/game mechanics
in a non-game context
–> to improve engagement, ROI, data quality, timeliness, and learning
COACH
concept of “personal trainer”; interaction that promotes learning for improving people’s performance; adult-adult relationship, non-directive, adult-adult relationship, focus on goals
what kinda trend in coaching?
UPWARDS
NAME DIFFERENT TYPES OF COACHING.
- Life coaching
- Executive coaching
- organizational coaching
- business coaching
key coaching skills?
BPFC (Boys Poo, Fuck, Cry)
- building Trust/confidence
- promoting positive work outcome
- feedback
- creating right environment
positive psychology: criticisms?
Simplistic approaches: Anything new?
Positive psychology as a form of ideology. The
individual as principal axis
Do I have to be happy? Then upset about not feeling
happiness
Positive or negative emotions?? Ignore the
context and call it a priori “positive” or good.
Cultural differences in happiness
Coachign: criticisms
Minimal empirical evidence
• High professional infiltration
• Do you need work experience for coaching?
Compare Psychotherapy and Coaching
Psychotherapy:
- focus on past
- deals with dysfunctions
- guided by signs, symptoms, clinical course
Coaching:
- focus on future
- deals with healthy client
- guided by goals
Describe the Johari Window
Info known to self, and known to others = OPEN
Info know to self, not known to others = HIDDEN
Info known to others, not to self = BLIND
Info not known to others, not know to self = UNKNOWN
