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Organizational Psychology > 9. Positive Organizational Psychology > Flashcards

9. Positive Organizational Psychology Flashcards

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1
Q

Define POSITIVE PSYCHOLOGY

A

the study of positive emotions

e.g. subjective well-being, human strengths

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2
Q

Friedrickson 2003

A

BROADEN AND BUILD THEORY

positive emotions = important for survival

broaden and build…

  • cognitive processes
  • cognition
  • cognitive flexibility
  • potential behavioural options
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3
Q

Name the “three levels of happiness”

A

Level 1: joy, pleasure
Level 2: satisfaction, well-being
Level 3: flourishing, fufillment of one’s potential

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4
Q

Level 1 is more __________ than Level 3.

A
  • sensual
  • fleeting
  • immediate
  • absolute
  • reliably measured
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5
Q

Level 3 is more _____________ than Level 1.

A
  • cognitive
  • relative
  • moral
  • culturally influenced
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6
Q

Sort the Levels of Happiness according to Maslow’s Hierarchy of needs.

A

Physiological needs, security needs –> Level 1
social needs, self-esteem needs –> Level 2
self-actualisation needs –> level 3

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7
Q

What is POB?

A

Positive Organizational behaviour

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8
Q

Define POB.

A

application of positively oriented

– human resource strengths
– psychological
capacities

that can be managed to improve work performance

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9
Q

Name POB states.

A 
Optimism
Resilience
Confidence
Hope
Emotional Intelligence
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10
Q

Define “work engagement”

A

positive, affective-motivational state of fulfilment

    • vigour,
    • absorption
    • dedication
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11
Q

Name one core factor of POB.

A

Positive Psychological Capital

PsyCap

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12
Q

What is UWES?

A

Utrecht Work Engagement Scale

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13
Q

UWES relates to which three components?

A

VAD

Vigour
Absorption
Dedication

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14
Q

Example “vigour” items (UWES)

A

“at work I feel bursting with energy”

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15
Q

Example “dedication” items (UWES)

A

To me, my job is challenging

I am enthusiastic about my job

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16
Q

Example “absorption” items (UWES)

A

When I am working, I forget everything else around me

17
Q

Name three signs of Burnout and which aspect of the UWES they relate to…

A
  1. emotional exhaustion –> vigour
  2. cynicism –> dedication
  3. reduced competence –> absorption
18
Q

BAKKER & OERLEMANS

A

high activation/pleasant = engagement
high activation/unpleasant = workaholism

low activation/pleasant = satisfaction
low activation/unpleasant = burnout

19
Q

Engaged employees = profile?

A
    • take personal initiative;
    • generate own positive feedback
    • also engaged outside their work;

achievement orientation
self-efficacy
positive perfectionism

20
Q

From whom is the “work engagement model”

A

bakker & demerouti (2008)

21
Q

High engagement in workplace: outcomes…

A

Better performance –> higher financial turnover

Reduced Absence; Reduced Personnel
Turnover; Higher productivity; Client satisfaction

22
Q

name and describe two organization health initiatives.

A

BEHEALTHY, BANCO SANTANDER: Work-life balance, healthy-eating and sports
CARREFOUR LIFE, CARREFOUR: Healthy eating, employee health and sports,

23
Q

Describe briefly some exercises to develop positive psyCap

A

Write a letter of gratitude twice a year (list 3 things…); reinforce positive future expectations,
accomplishments, strengths
➔ Celebrate a success at least once a week

24
Q

Org. health initiatives: criticism?

A

Narrow focus (fitness and healthy eating –> toxic)

Physical health = relatively small part of overall well-being

25
Q

Gamification in workplace?

A

use of game-thinking/game mechanics
in a non-game context

–> to improve engagement, ROI, data quality, timeliness, and learning

26
Q

COACH

A

concept of “personal trainer”; interaction that promotes learning for improving people’s performance; adult-adult relationship, non-directive, adult-adult relationship, focus on goals

27
Q

what kinda trend in coaching?

A

UPWARDS

28
Q

NAME DIFFERENT TYPES OF COACHING.

A
  • Life coaching
  • Executive coaching
  • organizational coaching
  • business coaching
29
Q

key coaching skills?

A

BPFC (Boys Poo, Fuck, Cry)

  • building Trust/confidence
  • promoting positive work outcome
  • feedback
  • creating right environment
30
Q

positive psychology: criticisms?

A

Simplistic approaches: Anything new?
Positive psychology as a form of ideology. The
individual as principal axis
Do I have to be happy? Then upset about not feeling
happiness
Positive or negative emotions?? Ignore the
context and call it a priori “positive” or good.
Cultural differences in happiness

31
Q

Coachign: criticisms

A

Minimal empirical evidence
• High professional infiltration
• Do you need work experience for coaching?

32
Q

Compare Psychotherapy and Coaching

A

Psychotherapy:

    • focus on past
    • deals with dysfunctions
    • guided by signs, symptoms, clinical course

Coaching:

    • focus on future
    • deals with healthy client
    • guided by goals
33
Q

Describe the Johari Window

A

Info known to self, and known to others = OPEN
Info know to self, not known to others = HIDDEN

Info known to others, not to self = BLIND
Info not known to others, not know to self = UNKNOWN

Organizational Psychology (9 decks)

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