9. Change Management I Flashcards
What are the 6 main drivers of change?
- Challenges of growth
- Changes in strategy
- Technological changes
- Competitive pressures
- Customer pressure
- Government legislation
What are the 5 main internal triggers for change?
- Change in philosophy
- Change in organisation performance
- Change in personnel
- Change in work conditions
- Change in technology
What are the 6 main external triggers for change?
- Political and legal pressures
- Economic cycles
- Social changes
- Technological changes
- Changing tastes
- Changes in competition
What are the 3 attributes of the change-adept organisation?
- The imagination to innovate
- The professionalism to perform
- The openness to collaborate
What are the 3 stages in Lewin’s model of staged change?
- Unfreezing
- Changing
- Re-freezing
What are the principles behind Lewin’s Force Field analysis?
There are forces driving change and forces restraining it, for change to occur towards objectives the driving forces must exceed the restraining
What are Lewin’s 3 Cs for driving change?
- Communicate
- Consult
- Consel out
What are the 3 issues for management to consider prior to implementing change if resistance is to be overcome?
- Pace
- Manner
- Scope
What are Balogun and Hope-Hailey’s two categories of change criteria?
- Nature (speed + intensity)
- Scope
What is revolutionary change?
Rapid, wide ranging (big bang transformative change)
What is adaptive change?
Incremental, low level changes, more realignment focused
What is evolutionary change?
Incremental, but transformative changes
What is reconstruction?
Does not challenge existing assumptions significantly but requires rapid, extensive action
What are 4 attributes of theory E change?
ECONOMIC
1. Focus on shareholder value
2. Downsizing/restructuring
3. Incentives for staff
4. Achieve significant short term improvements
What is the risk of theory E change?
Lacks commitment of employees
