10. Change Management II

Question 1

What are Kotter’s 8 stages of change?

Answer 1

1. Sense of urgency
2. Create a coalition
3. Develop a vision
4. Communicate the vision
5. Empower action
6. Generate short term wins
7. Maintain the process
8. Incorporate changes into culture

Question 2

What are Reardon and Rowe’s 4 leadership styles?

Answer 2

1. Logical (information, evaluates)
2. Inspirational
3. Supportive
4. Commanding (goal oriented)

Question 3

What are Reardon and Rowe’s 5 phases of radical change?

Answer 3

1. Planning (Logical/inspirational)
2. Enabling (Logical/Inspirational/Supportive)
3. Launching (Logical/Commanding)
4. Catalysing (Inspirational/Supportive)
5. Maintaining (Logical/Inspirational/Supportive)

Question 4

What are the 3 sources of change agents?

Answer 4

1. Leaders
2. Managers
3. Outsiders

Question 5

What 4 things do change agents help with?

Answer 5

1. Define the problem
2. Examine the cause of the problem
3. Propose solutions
4. Implement solutions