8. Managing the Stakeholders Flashcards
What percentage of the exam do the objectives covered in this chapter represent?
9 percent
This is equivalent to about 12 questions.
What are the three avenues explored to learn about project stakeholder management?
- Identify stakeholders
- Plan stakeholder engagement
- Manage and monitor stakeholder engagement
What is the key focus of project stakeholder management?
Achieving stakeholder satisfaction by meeting their needs and expectations while remaining aligned with project objectives.
True or False: Project managers have significant control over stakeholders.
False
Who are considered project stakeholders?
- Individuals or organizations affected by the project
- Those who can influence or impact the project
What are the two broad categories of stakeholders?
- Positive stakeholders
- Negative stakeholders
What is the implication of positive stakeholders on a project’s success?
They would like to see the project succeed.
What can happen if negative stakeholders are ignored?
It increases the project risk.
List some examples of obvious project stakeholders.
- Project manager
- Program manager
- Portfolio manager
- Customers and users
- Project sponsor
- Project management office
- Project team
- Operations management
- Sellers and business partners
- Functional managers
What is the first step in the Identify Stakeholders process?
Identify individuals and organizations that can influence the project and/or be impacted by it.
What document helps to identify key stakeholders with responsibilities?
The Project Charter.
What is an iterative process in the context of stakeholder identification?
You might have to perform the identification over and over again as stakeholders may change.
What are the three major steps in stakeholder data analysis?
- Identify
- Assess
- Classify
What does the Power/Interest Grid model help to determine?
It classifies stakeholders based on their power/authority level versus interest level.
What is the purpose of stakeholder analysis and presentation models?
To prioritize stakeholders.
What is the output of the Identify Stakeholders process?
The stakeholder register.
What types of information are stored in the stakeholder register?
- Identification
- Assessment
- Classification
Fill in the blank: Managing stakeholders is equivalent to managing their _______.
[engagement]
What is the main goal of the Plan Stakeholder Engagement process?
To develop a management strategy to keep stakeholders engaged effectively throughout the project.
What is the primary goal of the Identify Stakeholders process?
To identify project stakeholders and plan their engagement
Stakeholders’ engagement is crucial for project success.
What does the Plan Stakeholder Engagement process focus on?
Developing a management strategy to keep stakeholders engaged
This involves understanding stakeholders’ needs, expectations, and influence.
What is the main source of information about stakeholders?
The stakeholder register
It contains details such as identity, needs, and expectations.
What type of information can be found in the assumptions log?
Assumptions about certain stakeholders
This log helps identify potential risks and issues related to stakeholders.
What are enterprise environmental factors (EEFs) in the context of stakeholder engagement?
Factors that influence stakeholder management, including organizational structure and culture
EEFs can affect how stakeholders are engaged and managed.
