7. Planning And Decision Making

Question 0

Plans can be used to — progress

Answer 0

Monitor

Question 1

List three benefits the organisation gets from the planning process

Answer 1

Shares information between managers about activities, priorities, etc
Focuses activity on what is important
Basis for motivating managers and staff

Question 2

Plans can be used to — achievements

Answer 2

Measure

Question 3

Plans can be used to utilise — efficiently

Answer 3

Resources

Question 4

— a strategic plan means turning it into a series of planned activities

Answer 4

Operationalising

Question 5

A — plan is required when the strategy represents a break from previous direction

Answer 5

Comprehensive

Question 6

A — plan is suited to times of uncertainty

Answer 6

Directional

Question 7

A — plan is suitable when change is required, but because of environmental factors it is only possible in discrete areas

Answer 7

Selective

Question 8

A technique in operationalising objectives is to identify the c— s— f—

Answer 8

Critical success factors

Question 9

C— s— f— are things that must be achieved to deliver the objective

Answer 9

Critical success factors

Question 10

— analysis is a means of comparing results on the basis of slightly different assumptions

Answer 10

Sensitivity

Question 11

— planning is a way of testing multiple outcomes, but which avoids trying to rely on predicting something that is inherently unpredictable

Answer 11

Scenario

Question 12

— focused objectives are typically stated for a twelve month period

Answer 12

Operationally

Question 13

Relating to operational objectives, what does the acronym SMART stand for?

Answer 13

Specific
Measurable
Achievable
Resourced
Time specific

Question 14

What are the seven key stages in the decision making process?

Answer 14

Identify problem
Determine goal
Identify decision criteria
Collect information
Analyse options
Take decision
Review outcomes

Question 15

What are the four decision-making strategies described by James Thompson?

Answer 15

Rational strategy
Judgmental strategy
Compromise strategy
Inspirational strategy

Question 16

According to Thompson, what decision-making strategy should be used when high level of agreement over analysis of problem and goals, and high certainty over cause of problem and effect of actions?

Answer 16

Rational strategy

Question 17

According to Thompson, what strategy should be used when high levels of agreement over problem analysis and goals, and low certainty over causes of problem and effect of actions?

Answer 17

Judgmental strategy

Question 18

According to Thompson, what decision-making strategy should be used when low agreement over problem analysis and goals, and high certainty over cause of problem and effects of actions?

Answer 18

Compromise strategy

Question 19

According to Thompson, what decision-making strategy should be used when low agreement over problem analysis and goals and low certainty over cause of problem and effects of actions?

Answer 19

Inspirational strategy

Question 20

If people are involved in the decision making process they are more likely to feel inclined to…

Answer 20

Support the decision

Question 21

What five management styles identified by Vroom and Yetton may impact on the decision-making process?

Answer 21

Autocratic
Information seeking
Consulting
Negotiating
Group

Question 22

According to Vrrom and Yetton, the autocratic management style is where the manager makes decisions in —

Answer 22

Isolation

Question 23

According to Vroom and Yetton, the information-seeking management style is where managers seek information from — before making and autocratic decision

Answer 23

Subordinates

Question 24

According to Vroom and Yetton, the consulting management style is where individuals are able to — — before a decision is made that may or may not reflect suggestions made

Answer 24

Propose solutions

Question 25

According to Vroom and Yetton, the negotiating management style is where the problem and options are discussed as a — before the decision is made by the manager

Answer 25

Group

Question 26

According to Vroom and Yetton, the Group management style is where a — — — share and evaluate options before reaching a collective decision

Answer 26

Number of individuals

Question 27

Vroom and Yetton argue that the management style must be picked to…

Answer 27

Suit the circumstances