7) Management of HR Flashcards
How should you determine how to spend your time?
By keeping a log of daily activities
What are some tips about being productive?
- Use time in big chunks
- Strategically make a plan and stick to it
- Don’t fall apart w/interruptions
- Do difficult tasks when you’re fresh and routine tasks when you’re tired
- If you’re not being productive, switch tasks
- Figure out what your most productive time of day is
- Plan time for communications
- Delegate
What are some guidelines for effective communication?
- Know your goal
- Don’t speak until you know what you’re going to say
- Watch your tone
- Don’t do all the talking
- Keep your promises
- Do it right the 1st time
What are some tips for good listening?
- Listen actively, objectively, and analytically
- Listen to the meaning of the words as spoken
- Listen for the main points
- Pay attention to non-verbals
- Listen w/empathy and understanding
- Don’t interrupt
- Take notes
What are some barriers to good listening
- On-off listening
- Red-Flag Listening
- Open ears, Closed Mind
- Glassy-eyed listnening
- Too deep for me listening
- Mind-over matter listening
- Speaker-centered listening (instead of subject-centered)
- Fact listening
- Pencil listening
- Hubbub listening
Red Flag Listening
A word shuts down your listening
Mind-Over-Matter Listening
When your opinions are challenged so you stop listening to plana counter-attack
Fact Listening
You’re listening for the facts but the speaker has moved on
Pencil Listening
Writing down every word the speaker says but they speak faster than you can write
Hubbub Listening
Listening through distractions
What are semantic barriers to listening?
- Language
- Body language
- Professional
- Organizational
What are psychological barriers to listening?
- Interruptions
- Blamming
- Inflammatory
- Patronizing
When is spoken communication better than written communication?
- Want to see the person’s reaction
- Want an immediate answer
- You want to negotiate/persuade
- Written report may not be read by person
- To avoid a misunderstanding
- Want to soften an unpleasant message
- The way you say it is important
- You don’t want the message on record
When is written communication better than spoken communication?
- To supplement a verbal message
- To meet legal/operational requirements
- To ensure message uniformity
- To give respondants more time to respond
- To provide diagrams/written instructions
- To get the message on permanent record (have to get the person’s permission)
Problem Analysis
ID deviations from what should exist
