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4) PT Admin > 1) Organization & Operation > Flashcards

1) Organization & Operation Flashcards

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1
Q

Operating Core

A

People that do the organization’s work

  • PT’s, PTA’s, aides, students
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2
Q

Management

A

Coordinates activities and grows as the organization grows

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3
Q

Executive Management

A

Responsible for overall organizational performance; Has high decision-making authority

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4
Q

Middle Management

A

Responsible for day-to-day operations; Has less decision making authority; Connects executive management and the operating core

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5
Q

Support

A

Supports activities of the operating core and management

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6
Q

Technical Support

A

Do standardized tasks and help the organization adapt to environmental changes; Support the work of the operating core but aren’t directly related to the performance of the work

  • PR, mail room, cleaning staff
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7
Q

Why is it important to know about an organization’s structure?

A

Will help you to divide/coordinate work btwn employees to achieve a common goal

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8
Q

What are the three aspects of coordination?

A

Work Standardization, Supervision, and Mutual Accommodation

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9
Q

Work Standardization

A

Standardization of work through the use of policies and procedures

  • Licensed PT’s, CarePaths, Outcome measures
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10
Q

True or False: Work standardization decreases the need for direct supervision and mutual accommodation?

A

True

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11
Q

Supervision

A

Control and direction of another person’s/group’s work

  • PT and PTA/Aide
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12
Q

Mutual Accommodation

A

Interaction btwn individuals that result in continuous adjustment btwn those individuals toward the achievement of their shared goals

  • Requires flexibility
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13
Q

What are the external and internal factors that influence operating structure?

A

External:

  • Customer’s/Pt’s
  • Competitors
  • Demographic Shifts
  • Economic Climate, Govt Regulation, & Tech innovation

Internal:

  • Ownership
  • Production Technology
  • Culture
  • Organization Size
  • Organization Age
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14
Q

What are the three types of ownership?

A

Private, Public, and Govt

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15
Q

Private Ownership

A

Owner has the right to establish the business’s purpose; Owner can do what they want as long as its legal

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16
Q

Public Ownership

A

A business that has stock that the public can purchase through a stock exchange

17
Q

Govt Ownership

A

Business is directly owned by the govt; Indirectly owned by the people living in the area bc they pay taxes

18
Q

Unit Production

A

Production/provision of services is customer-centered on an individual basis

  • AKA pt-centered care
19
Q

Massed Production

A

Production of a large volume of goods/services

20
Q

Process Production

A

Production of large quantities of liquids or gasses

21
Q

Culture

A

Learned patterns of social interaction that normally occur w/in an organization

22
Q

What are the stages of business development?

A

1) Craft Stage

  • Organization is small
  • Little if any division of labor
  • All members/workers are equally competent in providing services

2) Entrepreneurial Stage

  • Division of labor is now necessary

3) Bureaucratic Stage

  • There’s a hierarchy of authority
  • Jobs become highly specialized
  • Work standardization

4) Divisionalized Stage

  • Manifests as vertical integration

5) Adhocracy/Matrix Stage

  • Specialists are arranged by specialty
  • An advantage of this stage is the integration of service and administration
23
Q

Operations Management

A

Makes the organization work properly

24
Q

Finish the sentence: Management _____; Leadership is _________

A

1) is about doing things right
2) about doing the right things

25
Q

What does management require?

A

Planning, Direction, and Evaluation

26
Q

What is the most costly part of running a PT business?

A

Labor

27
Q

True or False: A business plan is not always necessary

A

False

28
Q

Organization Chart

A

Graphic representation of organizational structure showing the relationship btwn owners, management, support staff, and the operating core; Delineates lines of communication and control

29
Q

Job Description

A

Describes the functions of a job; What a performance eval is based on

30
Q

Should a job description be static?

A

No

31
Q

Performance Standards

A

Determines how duties should be performed

32
Q

Policy

A

Written statement that explicitly describes the action to be taken

33
Q

Procedure

A

Description of the action described in a policy is to be accomplished

34
Q

Policies and Procedures

A

Guarantee that things will get done and ensures fairness

4) PT Admin (23 decks)

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