1) Organization & Operation Flashcards
Operating Core
People that do the organization’s work
- PT’s, PTA’s, aides, students
Management
Coordinates activities and grows as the organization grows
Executive Management
Responsible for overall organizational performance; Has high decision-making authority
Middle Management
Responsible for day-to-day operations; Has less decision making authority; Connects executive management and the operating core
Support
Supports activities of the operating core and management
Technical Support
Do standardized tasks and help the organization adapt to environmental changes; Support the work of the operating core but aren’t directly related to the performance of the work
- PR, mail room, cleaning staff
Why is it important to know about an organization’s structure?
Will help you to divide/coordinate work btwn employees to achieve a common goal
What are the three aspects of coordination?
Work Standardization, Supervision, and Mutual Accommodation
Work Standardization
Standardization of work through the use of policies and procedures
- Licensed PT’s, CarePaths, Outcome measures
True or False: Work standardization decreases the need for direct supervision and mutual accommodation?
True
Supervision
Control and direction of another person’s/group’s work
- PT and PTA/Aide
Mutual Accommodation
Interaction btwn individuals that result in continuous adjustment btwn those individuals toward the achievement of their shared goals
- Requires flexibility
What are the external and internal factors that influence operating structure?
External:
- Customer’s/Pt’s
- Competitors
- Demographic Shifts
- Economic Climate, Govt Regulation, & Tech innovation
Internal:
- Ownership
- Production Technology
- Culture
- Organization Size
- Organization Age
What are the three types of ownership?
Private, Public, and Govt
Private Ownership
Owner has the right to establish the business’s purpose; Owner can do what they want as long as its legal
Public Ownership
A business that has stock that the public can purchase through a stock exchange
Govt Ownership
Business is directly owned by the govt; Indirectly owned by the people living in the area bc they pay taxes
Unit Production
Production/provision of services is customer-centered on an individual basis
- AKA pt-centered care
Massed Production
Production of a large volume of goods/services
Process Production
Production of large quantities of liquids or gasses
Culture
Learned patterns of social interaction that normally occur w/in an organization
What are the stages of business development?
1) Craft Stage
- Organization is small
- Little if any division of labor
- All members/workers are equally competent in providing services
2) Entrepreneurial Stage
- Division of labor is now necessary
3) Bureaucratic Stage
- There’s a hierarchy of authority
- Jobs become highly specialized
- Work standardization
4) Divisionalized Stage
- Manifests as vertical integration
5) Adhocracy/Matrix Stage
- Specialists are arranged by specialty
- An advantage of this stage is the integration of service and administration
Operations Management
Makes the organization work properly
Finish the sentence: Management _____; Leadership is _________
1) is about doing things right
2) about doing the right things
What does management require?
Planning, Direction, and Evaluation
What is the most costly part of running a PT business?
Labor
True or False: A business plan is not always necessary
False
Organization Chart
Graphic representation of organizational structure showing the relationship btwn owners, management, support staff, and the operating core; Delineates lines of communication and control
Job Description
Describes the functions of a job; What a performance eval is based on
Should a job description be static?
No
Performance Standards
Determines how duties should be performed
Policy
Written statement that explicitly describes the action to be taken
Procedure
Description of the action described in a policy is to be accomplished
Policies and Procedures
Guarantee that things will get done and ensures fairness
