7. Emerging IS trends and their role in supporting organisational strategy and operations

Question 1

eBusiness

Answer 1

transformation of key business processes through the use of internet technologies

Question 2

eCommerce

Answer 2

trading on the internet

Question 3

Digital goods

Answer 3

goods that are stored, delivered and used in an electronic way i.e. ebooks, music

Question 4

Digital market

Answer 4

segment of an organisations overall business that is found online

Question 5

Knowledge management

Answer 5

organisation gathers, organises, shares and analyses its knowledge to further its aim

Question 6

Knowledge management systems

Answer 6

Networks
Groupware i.e. group calendar, group address book
Intranet
Extranet

Question 7

CRM

Answer 7

the processes an organisation uses to track and organise it’s contacts with it’s current and prospective customers

Question 8

CRM systems

Answer 8

Manage relationship centrally through the storage of existing and potential customer contact information

Question 9

Cloud computing

Answer 9

storing and accessing data and programs over the internet instead of a hard drive

Question 10

Big Data

Answer 10

technological capacity to capture and process large amounts of data

Question 11

3vs of big data

Answer 11

Volume
Velocity
Variety