Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

CIMA E1 Organisational Management > 6. The purpose and management of the technology and information function > Flashcards

6. The purpose and management of the technology and information function Flashcards

1
Q

Information systems help to

A

Plan
Control
Aid decision making

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Data

A

facts or figures in a raw unprocessed format

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Information

A

data that has been processed to have meaning to the end user

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Information flow

A

Input raw data
Process - analysis
Output - reporting

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Process of converting data into information may include

A 
Data collection
Data evaluation
Data analysis
Data interpretation
Data reporting
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Characteristics of good information

A

ACCURATE

Accurate
Complete
Cost Effective
Understandable
Relevant
Accessible
Timely
Ease of use
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Types of information system

A

Information systems

Information technology

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Information systems

A

provision and management of information to support the running of the business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Information technology

A

supporting equipment (hardware) that provides infrastructure to run the information systems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Levels of information

A

Strategic
Tactical
Operational

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Strategic

A

long term complex decisions

used by directors and senior managers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Tactical

A

medium term made by middle management

used by managers at all levels i.e. stock analysis, productivity measures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Operational

A

day to day

i.e. ordering stock, payroll details

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Management information systems (MIS)

A

converts internal and external data into useful information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Executive information systems (EIS)

A

gives senior execs internal and external info. Presented in a user friendly way that can be drilled down

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Decision Support Systems (DSS)

A

aids managers to make decisions, predicts a number of difference scenarios and manager uses final judgement to make decision

17
Q

Transaction Processing Systems (TPS)

A

processes routine business transactions i.e. sales and purchase info

18
Q

Expert systems

A

hold specialist knowledge i.e. law, taxation and allow non experts to interrogate them for information advice and recommended decisions

19
Q

Use of information systems in a factory

A

Computer Aided Design (CAD)

Computer Aided Manufacturing (CAM)

20
Q

Use of information systems in an office

A

Electronic Data Interchange (EDI)
Email
Internet
Video and teleconferencing

21
Q

Intranet

A

private network within an organisation

22
Q

Extranet

A

private secure extension of an intranet

23
Q

Network

A

LAN (local area network)

WAN (wide area network)

24
Q

Centralised IS

A

all functions based out of a single, central location like a a head office

25
Q

Decentralised IS

A

functions spread out throughout the organisation’s location

26
Q

Evaluating a new information system

A

Cost benefit analysis

27
Q

Systems implementation

A 
Installation
Testing
Staff training
File conversion
Changeover
28
Q

System changeover

A

Direct
Parallel
Pilot
Phased

29
Q

System evaluation

A

Cost benefit review

Measuring system performance

Post implementation review

30
Q

Types of system maintenance

A

corrective
adaptive
perfective (preventative)

31
Q

3cs of implementation

A

Commitment

Coordination

Communication

32
Q

Overcoming user resistance

Kotter, Schlesinger and Sache

A

Education and communication

Participation

Facilitation and support

Negotiation

Maintenance and cooptation

Power/ coercion

33
Q

Lewin’s force field analysis

A

Restraining forces

Driving forces

34
Q

IS outsourcing

A

ad hoc
project management
partial
total

35
Q

Service level agreement

A 
service level
exit route
timescale
software ownership
dependencies
employment issues
36
Q

Dial back security

A

requires users to identify themselves before the system dials them back on their authorised number before allowing access

37
Q

Five moral dimensions of the information age

A 
Information rights and privacy
Property rights
Accountability and controls
Systems quality
Quality of life
38
Q

IT enabled transformation

A

remote working

hot desking

virtual teams

CIMA E1 Organisational Management (9 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions