6. Security Flashcards
Levels of unruly passenger (6.11.3)
Level 1 - disruptive behavior = unacceptable language / behavior to crew, suspicious behavior, inappropriate behavior.
Level 2 - physically abusive behavior = towards crew, tampering with any emergency or safety equipment or other property of airline, deliberately damaging any part of Ac, smoking, breach of security.
Level 3 - life threatening behavior = threat, display or use of a weapon, physical or sexual assault with the intent to injure
Level 4 - attempted or actual breach flight crew compartment
Unaccompanied checked (hold) baggage - BPC 6.6.32
Beyond passenger control -
- gate changed within the last 4hrs
- connecting time of pax less than 60min.
Hold luggage always offloaded (also within BPC criteria) 6.6.32
- baggage of UM/AVIH/DEPA,DEPU and PRM passengers
- pax with hold luggage that leave the ac voluntarily for any reason including: medical, unruly, offload on kmar of klm security instructions.
- pax that have been stopped by border control.
Rush / expedite baggage 6.6.32
- may only be loaded when the history of baggage is known and is rescreened
- unaccompanied baggage from other carrier —> written statement that baggage has been subjected to security checks.
DEPA 6.6.25
Deportee ACCOMPANIED by an escort
DEPU 6.6.25
Deportee UNACCOMPANIED by an escort
INAD 6.6.25
INADMISSIBLE pax is a person who has been refused entry into a country by the authorities of that country.
Security search objective 6.6.4
To ensure that no unauthorized personnel or suspicious/prohibited items are on board of the Ac.
In case a suspicious object is found, it is emphasized that it must not be touched until assessment has been made.
Security search vs transit search 6.6.5
Ss = no pax on board
Ts = pax remain on board and at least one pax disembarks.
Security search rules 6.6.5
Performed prior pax boarding (except flight deck)
May be performed while cleaning staff and other ground personnel are on board, provided that these personnel and their items carried are supervised by crew.
Ss diversion / fuel stop 6.6.7
In case of a scheduled fuel stop or diversion and all pax remain on board: no SS is needed.
Transit search procedure 6.6.12
- pax remaining must identify their baggage
- take personnel belongings and place them on your lap
- overhead bins must be checked
- seat pockets will be checked
- unidentified baggage shall be regarded as suspicious.
- TS and fuelling not at the same time!!!
Access to Ac only permitted to persons who; 6.6.13
A valid boarding card
Valid crew ID worn visibly
Valid airport ID worn visibly.
Diplomatic pouches/mail 6.6.15
If the seals of diplomatic pouches/mail are not intact, the cpt shall contact KLM security service who shall contact relevant local authorities.
Human organs, blood plasma and essential medical supplies 6.6.19
May be carried on board without being subjected to security measures other than the careful checking of documents accompanying the shipments and confirmation from the agency dispatching them.
Weapons and ammunition 6.6.20
Unloaded firearms or weapons must be carried as checked hold luggage.
Exception = escorting a member of dutch royal family, dutch prime minister or foreign heads of state.
Flight deck door 6.6.22
Closed and locked prior to engine start.
May be unlocked and opened after any external ac door is opened for disembarkation.
Boarding procedure DEPA/DEPU 6.6.26
Klm nor cpt is responsible for depa depu reaching its dest.
- local authority will bring deportee to the ac
- cpt will be briefed on likelihood of pax becoming disruptive
- travel docs to cpt or with escort
- seating: rearmost seats of Ac. NOT at aisle, exit or next to UM.
Amount of DEPU/DEPA 6.6.28
Code 1/2/3
1-5 deportees = 0 (1/2) or 2 (3)
6-10 deportees= 2 (1/2) or 2 (3)
11-12 deportees = 3 escorts.
Deportees under 12 are not counted at a number.
ACC / LOS, at least 2 escorts with 3 male deportees or more.
In case of diversion inform station about deportees 6.6.29
- name / DEPA or DEPU
- seat nr
- routing to final dest
- reason deportation
- KLM station of transfer.
INAD 6.6.30
Klm is responsible. Has priority over other pax.
EAC change 6.7.11
Emergency Access Code may be changed when the VP security services and the nominated person of flight ops and crew training consider it necessary. tHe EAC will be distributed to flight crew only.
Bomb threat classifications 6.8.2
Red = threat is of a nature which permits identification of a specific target.
Amber = one or more targets but where there is doubt about its credibility or about the effectiveness of existing countermeasures.
Green = too vague and does not identify a target.
Bomb warning assessment on ground 6.8.3
- inform dispatch - he will contact KLM SS via the OMF
- airport authority shall inform: bomb warming assessor of the airport authority.
Inflight bomb warning assessment 6.8.4
- is there a motive (well known figure on board / disruptive pax / deportees)
- where do you fly from, how are the security measures at that airport?
- get info via company
Suspicious item found (potentially a bomb) 6.9.4
- shall not be opened
- free to move? No thread or wire attached?
- moved gently to least risk bomb location
- cpt keeps ATC Informed; declare emergency, land asap at least density areas
- reseat pax away from location
- remove oxygen bottles
- have fire extinguishers available
- prepare for PBE use
- switch off all electrical devices.
Preparation of the suspected bomb at the location where it was found 6.9.5
- restrain bomb (tape, belts etc)
- cover bomb with plastic layer
- cover bomb with 25cm of wetted blankets and pillows. Water will reduce the risk of fire.
- pile up soft materials as much as practical. (Pillows, blankets etc).
Least risk bomb
Location 6.9.8
After service door. On top of slide container, attached to door handle. DISARM slide!!!
- reseat pax 6 rows
- oxygen/first aid items removed
- fire extinguishers available
- prepare for PBE use.
- switch off electricity in vicinity.
Hijacking 6.10
Keep flight deck door closed and locked as long as possible.
Keep cabin as clean and tidy as possible.
Phases of a hijacking 6.10.4
Phase 1: tries to take control over certain area in the Ac.
Phase 2: take control over complete Ac. (Gain access flight deck)
Phase 3: take control over external party. (Verbally intimidate the flight crew to achieve his goal).
Questions asked to a hijacker 6.10.4
- not to use any violence
- that you will cooperate
- ask what he wants.
NoV 6.11.5
Notice of Violation = to prevent escalation of an incident involving unruly behavior. NOV is a written warning that formally addresses this behavior. (Supporting evidence to justify registration of the pax on the Watchlist Unruly Passengers).
Unruly pax info from other crew 6.11.6
Never relay info concerning an unruly pax from crew-to-crew or via the message buttom is my flight. Always use the official procedure according to the Action Matrix.
Pressing charges 6.11.8
Always contact KLM Security services for advice and assistance, especially in regards to unruly pax incidents on outbound flights.
Pressing charges report forms 6.11.8
EFB - mPilot - OM Part A - KMAR - aangifteformulier
Watch list unruly pax 6.11.10
Level 1 - watch list for 3 years
Level 2/3 - no fly list for 5 years
Level 4 - banned for life.
