6. Aftercare Flashcards
1
Q
What is the definition of Aftercare?
A
Services provided by a funeral service organization that occur after final disposition
2
Q
What are the 2 types of aftercare?
A
Literature
Emotional Support
3
Q
What is the goal for aftercare?
A
To help families adjust to their loss
4
Q
What are some Aftercare options?
A
- Personal Contact
- Literature and Social Media
- Community educational programs
- Aftercare programs
- Referrals to support groups or professionals
- Remembrance service
5
Q
What are some characteristics of an effective funeral director?
A
Empathy
Respect
Warmth & Caring
Genuineness
Knowledge
Communication
6
Q
What’s the difference between Sympathy vs Empathy vs Apathy
A
Sympathy: Feel bad for someone
Words no actions
Empathy: Feeling the same emotions as the person
How you react w the person, actions
Apathy: Feeling no emotion or validating the person’s emotions
