5I lewins three-step change model

Question 1

all key principles of three-step change model

Answer 1

1. unfreeze step
2. change step
3. refreeze step

Question 2

define 1. unfreeze step

Answer 2

moving a business to a state where stakeholders are prepared to undergo change
- Prepares business for change.
- Removing resistance to change
- Motivate / prepare stakeholders to embark on change.

Question 3

define 2. change step

Answer 3

moving business towards desired state where new process / practices may be introduced

• Confusion and fear may arise between employees in this period therefore to counter this, support / training systems can be implemented for smooth transition

CONSIDERATIONS
- Try to empower staff to be actively involved.
- Time / communications are two keys for success in change stage.

Question 4

define 3. refreeze step

Answer 4

ensuring change is sustained within a business for the long term
- returning business to new state of stability
- develop ways to sustain change.

CONSIDERATIONS
- New policies may need to be introduced to reinforce the new culture.
- New job descriptions should be developed for newly created jobs.

Question 5

WHATS NEXT IN LEWINS THREE-STEP CHANGE MODEL?

Answer 5

• After change process is completed, business is not expected to remain in new state forever.
• While refreezing important / ensures business do not get stuck in period of ongoing instability, business will likely be required to undergo change process again.