5d-quality Flashcards
Q: What is quality in business?
A: Quality refers to how well a product or service meets customer expectations and business standards.
Why is quality important?
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Increases customer satisfaction and loyalty.
Enhances brand reputation and competitiveness.
Reduces returns, complaints, and waste.
Leads to higher sales and profitability.
Ensures legal compliance and safety.
Q: What are the main methods of quality control?
Quality control
Quality Control:
Inspecting products at the end of production.
Advantages: Ensures only good products are sold.
Disadvantages: Can result in wastage and high costs.
Q: What are the main methods of quality control?
Quality assurance
Quality Assurance:
Checking quality throughout the production process.
Advantages: Reduces waste, improves consistency.
Disadvantages: Training costs can be high.
Q: What are the main methods of quality control?
Total quality management (TQM)
Total Quality Management (TQM):
Everyone in the business takes responsibility for quality.
Advantages: Improves efficiency, reduces defects.
Disadvantages: Time-consuming, requires full commitment.
Q: What are the main methods of quality control?
Quality circles
Quality Circles:
Small groups of employees meet to suggest improvements.
Advantages: Encourages teamwork and innovation.
Disadvantages: Can slow production if discussions take too long
Q: How does quality affect a business’s performance?
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Increases efficiency by reducing waste and rework.
Boosts customer loyalty, leading to repeat sales.
Enhances competitiveness in the market.
Lowers costs by reducing defective products.
Improves employee motivation through responsibility for quality.
Q: What are the risks of poor quality?
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Increases customer complaints and refunds.
Damages brand reputation.
Leads to legal action if faulty products cause harm.
Raises production costs due to reworking and wastage.
Exam tipsUse real-world examples.
✅ Use real-world examples. Explain how companies like Apple or Toyota use quality control.
Exam tips Define key terms clearly.
✅ Define key terms clearly. Ensure you explain the differences between quality control, assurance, and TQM.
Exam tipsCompare methods in evaluation questions
✅ Compare methods in evaluation questions. Discuss both benefits and drawbacks before making a conclusion.
Exam tips Link to business performance.
✅ Link to business performance. Show how quality impacts costs, profits, and customer loyalty.
Exam tips Use case studies where possible.
✅ Use case studies where possible. Mention real businesses that benefited or suffered due to quality management.
