5.6 - Given a scenario, troubleshoot printers. Flashcards
1
Q
Testing the printer.
A
2
Q
Bad output.
A
- Garbled characters on paper
- Bad printer driver / wrong model
- Incorrect page description language • (PCL or PostScript?)
- Bad application
- Check with a test page
3
Q
Final print.
A
4
Q
Paper jam.
A
5
Q
Network issues.
A
6
Q
OS issues.
A
7
Q
Error messages.
A
8
Q
No output.
A
9
Q
Multiple failed jobs in logs.
A
10
Q
Normal Windows Printer Test Page.
A
11
Q
Windows Printer Test Page from a Laser printer with a scratched photosensitive drum.
A
12
Q
A “ghosting” Windows Printer Test Page from a laser printer with a faulty cleaning subsystem.
A
13
Q
Printer Test Page printed with the incorrect page description language or incorrect driver.
A
14
Q
A
