5.1 - Given a scenario, use the best practice methodology to resolve problems. Flashcards
1
Q
What are the steps to resolving a problem?
(Troubleshooting process)
A
- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine cause.
- Establish a plan of action.
- implement the solution.
- Document findings, actions and outcomes.
2
Q
Changing management.
A
![](https://s3.amazonaws.com/brainscape-prod/system/cm/313/803/861/a_image_thumb.png?1591870428)
3
Q
Identify the problem.
A
![](https://s3.amazonaws.com/brainscape-prod/system/cm/313/803/908/a_image_thumb.png?1591870460)
4
Q
Establish a theory.
A
![](https://s3.amazonaws.com/brainscape-prod/system/cm/313/803/912/a_image_thumb.png?1591870507)
5
Q
Test the theory.
A
![](https://s3.amazonaws.com/brainscape-prod/system/cm/313/803/951/a_image_thumb.png?1591870540)
6
Q
Create a plan of action.
A
![](https://s3.amazonaws.com/brainscape-prod/system/cm/313/803/968/a_image_thumb.png?1591870577)
7
Q
Implement the solution.
A
![](https://s3.amazonaws.com/brainscape-prod/system/cm/313/803/984/a_image_thumb.png?1591870787)
8
Q
Verify fulll system functionality.
A
![](https://s3.amazonaws.com/brainscape-prod/system/cm/313/804/145/a_image_thumb.png?1591870820)
9
Q
Document findings.
A
![](https://s3.amazonaws.com/brainscape-prod/system/cm/313/804/154/a_image_thumb.png?1591870856)