5300 Quiz 1 Flashcards
1
Q
Which of the follow items in the health care arena does not show an emphasis on the bottom line?
A
Inability to fill vacant positions, even when there is an over supply of some professional groups
2
Q
Which of the following is NOT an outcome when a hospital focuses too much on costs and not enough on human concerns?
A
Successful reengineering efforts
3
Q
How does managed care help reduce health care costs?
A
Lower cost through restricting payments and access to health care services
4
Q
What percentage of employees who have health care benefits are enrolled in managed care plans?
A
85%
5
Q
Of the following, which HAS NOT been an outcome of managed care on delivery of various health care services?
A
lost coverage when their HMO would no longer accept their Medicare cards for payment
6
Q
How have hospitals and doctors been affected by changes in Medicare spending?
A
Reduced reimbursements
7
Q
How have Medicare recipients been impacted by the managed care movement? Many Medicare recipients
A
lost coverage when their HMO would no longer accept their Medicare cards for payment
8
Q
What fact must be kept in mind when marketing health care?
A
Most patients do not select or pay for their own health care
9
Q
What has been the impact of a flattened organization on health care professionals as first-line managers?
A
Broader scope of responsibility and increased span of control
10
Q
Which of the following is NOT an essential principle for success as a health care manager?
A
Assert yourself as THE most important team member
11
Q
Above all else, what skill must a manager possess to be effective in today’s health care arena?
A
Self-motivation
12
Q
What is the major human resource problem faced by today’s health care manager?
A
Poor morale
13
Q
What can you do to enhance your chances of job security in the health care field?
A
Continually learn, grow, and change
14
Q
What is the single most forceful factor driving change in health care?
A
Costs
15
Q
What is required for viability in a health care organization?
A
A balance of the bottom line concerns with the human concerns
16
Q
What propelled the adoption of managed care?
A
Employers attempt to contain health care benefit costs
17
Q
Why is self-motivation an essential quality for a health care supervisor today?
A
Leaders’ attitudes must be positive to enhance morale and motivation among employees
18
Q
When considering reengineering, you should begin the process by establishing what?
A
desired outcomes
19
Q
What is one constant in reengineering?
A
A reduction in the workforce
20
Q
The U.S. Equal Employment Opportunity Commission (EEOC)
A
Enforces Federal Equal Employment Opportunity (EEO) Laws. Provides oversight & coordination of all federal equal employment opportunity regulations, practices, & policies.
21
Q
Title VII of the Civil Rights Act of 1964
A
Prohibits employment discrimination based on race, color, religion, sex, or national origin
22
Q
Equal Pay Act of 1963
A
Protects men and women who perform substantially equal work in the same establishment from sex-based wage discrimination.
23
Q
Age Discrimination in Employment Act of 1967
A
Protects individuals who are 40 years of age or older.
24
Q
Title I & Title V of the Americans w/ Disabilities Act of 1990
A
Prohibit employment discrimination against qualified individuals with disabilities in the private sector, and in state and local governments.
25
Sections 501 & 505 of the Rehabilitation Act of 1973
Prohibit discrimination against qualified individuals w/ disabilities who work in the federal gov.
26
Title II of the Genetic Info Nondiscrimination Act of 2008 (GINA)
Prohibits employment discrimination based on genetic info about an applicant, employee, or former employee
27
Civil Rights Act of 1991
Provides monetary damages in cases of intentional employment discrimination
28
Title VII
Prohibits intentional discrimination, and practices that have the effect of discriminating against individual because of their race, color, national origin, religion, or sex.
29
Immigration Reform & Control Act (IRCA)
Requires employers to assure that employees hired are legally authorized to work in the U.S. Verification must be obtained from all applicants
30
What is the difference in health care management and management in industry? In health care, management is different because hospitals
tend toward the cooperative motivation system
31
How would you characterize the job organization system?
Repetitive work is dominant. Advanced and detailed approach to management. Jobs lend themselves to high degree of organization
32
What is the basis for the cooperative motivation system?
Work is highly variable; jobs not defined in great detail
33
What is required to fulfill the principle of supportive relationships that Likert deemed essential for participative management?
Relations based on trust, respect, and personal worth. Group decision making and reciprocal influence. High performance expectations -- setting challenging goals
34
As manager of a maintenance department, what factors must Morton consider when dealing with Thompson's job performance?
Employe initiative, motivation, and self confidence
35
Why is it difficult to modify job descriptions, fostering less rigidity and greater employee flexibility and initiative?
Union contracts limit management ability to change job descriptions
36
What external factors influence how health care managers do their jobs?
Cost containment. Competition among hospitals. Focus on excellence in quality care.
37
In health care management, who is a functional specialist? One who...
is a practicing health care professional
38
What are examples of the work of a management generalist?
Scheduling, personal management, budgeting
39
What is the Peter Principle?
In a hierarchy every person tends to rise to his level of incompetence
40
What can a health professional promoted to management do to avoid incompetence?
Continual management development
41
What are the major responsibilities of health care management?
High quality patient care. Employee need for security and challenging work. Accountability ot the board of trustees and the community to fulfill the stated mission.
42
What is a major source of conflict for health care managers?
Needs of patients, employees, or the community within limits of available resources
43
Bottom line, what is the nature of health care supervision?
Getting things done through people
44
What does Sandra (presented in the chapter situation) need to learn?
Participative management does not mean giving up responsibility
45
How would you categorize responsibility for this task: provide patient education?
Functional specialist
46
How would you categorize responsibility for this task: do paperwork for the biweekly payroll?
management generalist
47
How would you categorize responsibility for this task: enforce employee policies regarding sick leave and vacation days?
management genreralist
48
How would you categorize responsibility for this task: update job descriptions?
management generalist
49
How would you categorize responsibility for this task: administer a patient treatment?
management generalist
50
How would you categorize responsibility for this task: develop a strategic plan?
management generalist
51
How would you categorize responsibility for this task: develop procedures for use of specialized equipment?
functional specialist
52
How would you categorize responsibility for this task: represent your department on a multidisciplinary team?
functional specialist
53
How would you categorize responsibility for this task: coordinate patient care services?
management generalist
54
What is the definition of management used in the textbook?
Effective use of resources to accomplish the goals of the organization
55
How is the "supervisor" defined by McConnell in the course text book?
First-line manager
56
In a hospital, what title could be used to describe a middle management position?
Vice President
57
In a Hospital what does someone do who has a "line function"?
Contributes in some way to patient care
58
In a hospital, those departments with "staff" functions support the work of ...
all departments that provide patient care.
59
Management is a cycle, and the functions of management help describe activities that need to be done in the process of management? T/F
True
60
Creating a work schedule is a task within which function of management?
Planning
61
What is meant by the function of "organizing"?
Structuring the framework for getting work done
62
Communicating is a part of which management function?
Organizing
63
Within which function of management would a supervisor determine division of labor in the department?
Organizing
64
Defining lines of authority is associated with which management function?
Organizing
65
Describe activities related to the function of "controlling"?
check departmental performance and take corrective action as needed
66
What function of management encompasses assigning responsibilities and resources; running the organization on a day to day basis?
Directing
67
Motivation is associated with which management function?
Directing
68
What are the functions of management?
Planning, Organizing, directing, coordinating, controlling
69
"Span of Control" is associated with which management function?
Organizing
70
"Unity of Command"
Someone is assigned to each task in the department
71
What is "span of control"?
Number of employees a supervisor controls
72
What factors determine a reasonable span of control?
Manager's knowledge and experience. Amount of supervision the employees require. Variability of employees' tasks
73
What attributes are directly associated with a manager's work in the basic function of "Directing"?
1. Leadership 2. Motivation 3. Communication
74
What terms are most descriptive of the basic function of "Controlling"?
Follow-up and action
75
Which level of management spends the most time Controlling?
Supervisors
76
Which level of management spends the most time Organizing?
President or CEO
77
How does a supervisor spend most of his/her time?
Directing
78
What is the danger of looking at management as a series of processes such as planning, controlling, delegating, scheduling, interviewing, etc.
Management is about people
79
Management titles are generally organized in a hierarchy with chief executive officer (CEO) at the top and supervisor at the bottom of the managerial rankings?
True
80
Those with "staff" functions work primarily within one department; their work is limited to a small segment of a hospital.
False
81
Why do managers fail to delegate authority to their employees?
Old habits, perceived lack of time, prefer to do a task themselves, feel employee isn't capable, fear competition from employees
82
With which function of management is delegation associated?
Organizing
83
What is the best definition of "delegation"?
The process of assigning work to an employee
84
What is meant by the "condition" of delegation?
Mutual understanding between the supervisor and the employee of the work to be done and how to accomplish it
85
What is the best description of how delegation is used by most managers today?
Incomplete and ineffective, limited to delegating organizational delegation
86
What is the link between delegation and "empowerment"?
They are identical
87
Of the following, which is the best reason for you as a supervisor to delegate?
Your time is best spent communicating, planning, and assuming greater responsibility from your supervisor
88
Failure to delegate is often a reason that supervisors are not promoted to higher positions?
True
89
What is the most prevalent barrier to delegation for supervisors?
Perceived lack of time to teach someone how to do the delegated task
90
What is the most constructive way for you to view YOUR SUPERVISOR regarding delegation?
I'm just one of many; I need to make it easy for my boss to delegate things to me
91
What is the best way for you to approach your supervisor when you have a problem?
Here's the problem and how I think I can fix it; here's what I need from you
92
What kinds of tasks are best delegated? Those that
are routine and occur regularly
93
What is the steps when delegating a task?
Select the task. Select the appropriate person. Instruct and motivate the person. Maintain reasonable control.
94
What does maintaining reasonable control mean?
Give reasonable deadlines and timely follow-up; do not over- or under-control.
95
Who is usually at fault when delegation doesn't work out?
Supervisor
96
In addition to the task, what else should be delegated?
Authority
97
Why does delegation often fail?
Superiors are reluctant to accept the decisions of employees
98
What activity related to hiring is generally handled by the Human Resources department?
Recruit qualified people to an open position
99
What activity related to hiring would generally be handled by your department?
Hiring a person for the job
100
What would you find in an Institutional Position Description that is lacking from an online job description?
Percent of time devoted to major responsibilities
101
Compared to 20 years ago, what is different about today's job application forms?
Much more "sketchy"
102
How should an interviewer use a job application?
Use written information as a lead in to discerning, open-ended questions
103
Why are behavioral interview questions preferred over other types?
Past behavior is the best predictor of future performance
104
Why should interview questions be based on bona fide occupational qualifications?
Focus on job requirements
105
How should you rate this question: "Do you wish to be addressed as Miss, Ms, or Mrs?"
Illegal
106
How would you rate this question: "Give an example of how you achieved cost reductions in your department."
Legal
107
How would you rate this question: "Have you ever worked here under a different name?"
Legal
108
How would you rate this question: "Do you have a car or other means of transportation to get to work?"
Ilegal
109
After an interview, who should get to work references from previous employers?
Personnel
110
What is the best way to end an interview?
Describe what will happen next and the expected timeline
111
What is the best way to ask about someone work at a previous employer?
Please describe your work at Riverside Hospital
112
What is appropriate after an interview when you do not offer the person a job.
Send a short, polite letter
113
The Uniform Guideline could assist a supervisor in ____.
complying with federal regulations when developing a hiring process, promotion process, termination process
114
The job specification includes ___.
Employee qualifications required for the position.
115
Are employment tests and in selection procedures helpful?
The use of tests for selections may be a very effective means of determining which applicants are most qualified for a job.
116
What is disparate treatment?
Situation in which protected class members receive unequal treatment or are evaluated by different standards.
117
With regards to your department, what kind of authority is vested in the Human Resource Department?
Staff authority
118
In what way does the HR department fill a "staff" function?
It supports the work of the organization by helping managers work with their most important resource: people
119
What are major forces affecting the role of the HR department?
Expanded number of employee-related functions. Proliferation of laws pertaining to employment. Fewer middle managers = need for more support among first line supervisors
120
You can go to the HR department for help when a group of employees think they deserve a salary adjustment?
True
121
What are basic HR functions?
Recruitment of new employees. Wage and salary administration. Employee relations
122
Most hospitals use a standard evaluation form for all employees in a category, regardless of their department?
True
123
Regarding the situation of Marge Nelson and Carrie James presented at the beginning of the chapter, how should you respond?
Ask for verifiable details
124
What 3 categories of laws impact the work of a supervisor?
The National Labor Relations Act. Wage and hours laws. Affirmative action and equal opportunity laws.
125
What Act is the basis for most labor laws in the U.S.?
National Labor Relations Act
126
What act relates specifically to union organizing?
Taft-Hartley
127
What Act deals with wage and hour laws?
Fair Labor Standards Act
128
What groups of individuals are exempt when it comes to wage and hour laws?
Professional. Executives. Administration.
129
Does the law require that only nonexempt employees receive a minimum wage?
NO.
130
What is another term used for exempt employees?
Salaried
131
Which set of laws create the framework for hospital policies related to overtime?
Fair Labor Standards Act
132
What is a work week?
Seven consecutive 24-hour periods. Don't have to be calendar days, and does not have to match a calendar week.
133
An employee deserve to get overtime pay when they work more than 80 hours in a 14-day period?
True
