5300 Chapters 18, 22, 24, 25 Flashcards
What is the basis of security in our lives today?
Our ability to be flexible and adaptable
Why are people resistant to change?
Is disturbed our equilibrium and threatens sense of security. Restraint is a stabilizer and keeps us from doing frivolous things.
What are the primary ways the supervisory role is changing?
Increased scope of responsibility. Increased span of control. Shared management.
What types of change create the most resistance?
Organizational change. Management change. New methods and procedures. Job restructuring. New equipment.
What is it that employees fear most, leading to change resistance?
Fear of the unknown.
What are 3 approaches to implementing change in your department?
Tell them. Convince them. Involve them.
What are guidelines for implementing change?
Plan thoroughly. Communicate fully. Convince employees. Involve when possible. Monitor implementation.
What is the basis of security in our lives during these current times?
Flexibility and adaptability
Why are people resistandt to change? Because it
Threatens their security
Examples of how the health care supervisor’s role is changing as thay are expected to improve access to care, maintain or improve quality, and cut costs?
Fewer levels of management; greater decision making authority. More employees and more skill sets to oversee. Responsibility for departments and two or more locations
Which of the following changes would have the greatest impact on the role of a manager?
Cutting from 17 to 14 professional staff members
How would you characterize the way that Hem and Haw faced their original challenge in “Who Moved My Cheese?”
With consteration and resistance
What is the change related to merging of two departments in the same hospital, such as combination of occupational, physical and speech therapy into a unit called “rehabilitaion services?”
Organizational change
What is the nature of a change that involves cutting 20% of positions in an existing department?
Job restructuring
What is the nature of the change when a food service goes from self-operated to being run by a contract company such as Marriott?
Management change
What is the nature of a change associated with a transition from a paper medical record to electronic or computer based medical records?
New methods and/or procedures
What is it that employees fear most?
The unknown
What is the best way to win cooperation of employees when change is required?
Involve employees in planning for the change
What guideline for effective change management is being used whe a manager appoints a comittee to make recommendations for dealing with a proposed change, such as beginning a new service in your department?
Involve employees when possible
What guideline for effective change management is being used when a manager discusses the pros and cons of a proposed change at a department meeting?
Convince employees that they will benefit from the change
What must be communicated when a change is being planned?
What must be changed and why.
Quality control
Largely used in manufacturing. Concentrated on finding defects, rejecting defective products, & providing information with which to alter processes so they would produce fewer defects.
Quality assurance
Used in health care. Departments recorded errors consisting of departures from a standard are counted, providing information with which steps can be taken to try to reduce the frequency of recurrence of the same kinds of errors.
How are quality control and assurance alike?
Catch errors after the fact
Benchmarking defined:
A continuous, systematic, management process for measuring work processes, products, and services for the purpose of organizational comparison and improvement.
How are benchmarks set?
Two ways: internally for own institution using literature and past practice, externally using top 100 best hospitals for example.
How is benchmarking used?
id the best practices in the industry or in your field. Set goals based on knowing what others have achieved and what’s realistic in your situation. Compare your institution with the best. When your department’s performance falls below the benchmark, set goals for improvement. When you consistently exceed the benchmark, apply for an award and raise the bar.
In what areas are benchmarks set?
They are all in quantitative terms;you have a number for comparison. Operational performance. Financial. Customer service. HR - % of turn over, staff : patient.
Gantt Chart
a visual control device sometimes referred to as a scheduling and progress chart. It emphasizes the work-time relationships necessary to meet a desired goal.
With what management functions is the Gantt Chart associated?
Planning and controlling
How is a Gantt Chart created?
1 Estimate how long it should take to perform an activity. Use days, weeks, or months as well as calendar dates to show time across the top of the chart. 2 Along the side of the chart put the names of your people involved in the work. 3 Use symbols to show beginning time and estimated finish time of each person’s involvement in the project. 4 As work is finished, color in the chart so that everybody can see if the work is on schedule, ahead of schedule, or behind schedule.
Flow Chart
a graphic representation of an ordered sequence of events, steps, or procedures that take place in a system. Flow charts are used to analyze, plan and control work flow.
