5.14: Managing Communication

Question 1

The transfer and understanding of meaning

Answer 1

communication

Question 2

Communication between two or more people

Answer 2

interpersonal communication

Question 3

All the patterns, networks, and systems of communication within a organization

Answer 3

organizational communication

Question 4

A purpose to be conveyed

Answer 4

message

Question 5

Converting a message into symbols

Answer 5

encoding

Question 6

The medium a message travels along

Answer 6

channel

Question 7

Retranslating a sender’s message

Answer 7

decoding

Question 8

Any disturbances that interfere with the transmission, receipt, or feedback of a message

Answer 8

noise

Question 9

Communication transmitted without words

Answer 9

nonverbal communication

Question 10

Gestures, facial configurations, and other body movements that convey meaning

Answer 10

body language

Question 11

An emphasis given to words or phrases that conveys meaning

Answer 11

verbal intonation

Question 12

When information exceeds our processing capacity

Answer 12

information overload

Question 13

The deliberate manipulation of information to make it appear more favorable to the receiver

Answer 13

filtering

Question 14

Specialized terminology or technical language that members of a group use to communicate among themselves

Answer 14

jargon

Question 15

Listening for full meaning without making premature judgments or interpretations

Answer 15

active listening

Question 16

Communication that takes place within prescribed organizational work arrangements

Answer 16

formal communication

Question 17

Communication that is not defined by the organization’s structural hierarchy

Answer 17

informal communication

Question 18

informal public meetings where information can be relayed, issues can be discussed or employees can be brought together to celebrate accomplishments

Answer 18

town hall meeting

Question 19

Communication that flows downward from a manager to employees

Answer 19

downward communication

Question 20

Communication that flows upward from employees to managers

Answer 20

upward communication

Question 21

Communication that takes place among any employees on the same organizational level

Answer 21

lateral communication

Question 22

Communication that cuts across work areas and organizational levels

Answer 22

diagonal communication

Question 23

The variety of patterns of vertical and horizontal flows of organizational communication

Answer 23

communication network

Question 24

The informal organizational communication network

Answer 24

grapevine

Question 25

Workplaces with few physical barriers and enclosures

Answer 25

open workplaces

Question 26

Communication that includes all relevant information, is true in every sense, and is not deceptive in any way

Answer 26

ethical communication

Question 27

Skills that enable a person to influence others to change their minds or behavior

Answer 27

persuasion skills

Question 28

Skills that refer to the ability to communicate information and ideas in talking so others will understand

Answer 28

speaking skills

Question 29

Skills that entail communicating effectively in text as appropriate for the needs of the audience

Answer 29

writing skills

Question 30

Skills that entail an understanding of written sentences and paragraph sin work-related documents

Answer 30

reading skills