4.13: Creating and Managing Teams Flashcards
Two or more interacting and interdependent individuals who come together to achieve specific goals
group
The first stage of group development in which people join the group and then define the group’s purpose structure, and leadership
forming stage
The second stage of group development, characterized by intragroup conflict
storming stage
The third stage of group development, characterized by close relationships and cohesiveness
norming stage
The fourth stage of group development when the group is fully functional and works on group task
performing stage
The final stage of group development for temporary groups during which group members are concerned with wrapping up activities rather than task performance
adjourning
Behavior patterns expected of someone occupying a given position in a social unit
role
Standards or expectations that are accepted and shared by a group’s members
norms
When a group exerts extensive pressure on an individual to align his or her opinion with others’ opinions
groupthink
A prestige grading, position, or rank within a group
status
The tendency for individuals to expend less effort when working collectively than when working individually
social loafing
The degree to which group members are attracted to one another and share the group’s goals
group cohesiveness
Perceived incompatible differences that result in interference or opposition
conflict
The view that all conflict is bad and must be avoided
traditional view of conflict
The view that conflict is a natural and inevitable outcome in any group
human relations view of conflict
The view that some conflict is necessary for a group to perform effectively
interactionist view of conflict
Conflicts that support a group’s goals and improve its performance
functional conflicts
Conflicts that prevent a group from achieving its goals
dysfunctional conflicts
Conflicts over content and goals of the work
task conflict
Conflict based on interpersonal relationships
relationship conflict
Conflict over how work gets done
process conflict
Groups whose members work intensely on a specific, common goal using their positive synergy, individual and mutual accountability and complementary skills
work teams
A team from the same department or functional area that’s involved in efforts to improve work activities or to solve specific problems
problem-solving team
A type of work team that operates without a manager and is responsible for a complete work process or segment
self-managed work team
A work team composed of individuals from various functional specialties
cross-functional team
A type of work team that uses technology to link physically dispersed members in order to achieve a common goal
virtual team
The patterns of informal connections among individuals within a group
social network structure
