5 - Stakeholders in Projects Flashcards
What are the three rings (categories) of stakeholders?
Inner team
Core externals
Rest of world
What are 4 managing designations for stakeholders and where do they sit on the power/interest graph?
- Monitor Only (low power low interest)
- Keep satisfied (high power, low interest)
- Keep informed (low power, high interest)
- Manage closely (high power, high interest)
What is the general principle of stakeholder management?
The greatest cause of dissatisfaction is the creation of
unrealistic expectations
Satisfaction = Perception - Expectation
What are the Two Coordinate Systems of Value?
Engineers and customers point of view. This are quite different.
What does the quality bridge consist of?
Internal and External connected by the Bridge (meaning communication and touch points between the two)
Name some examples of what quality can be viewed as?
- Conformance
- Meeting customer requirements
- Competitive advantage
What is the purpose of quality conformance planning?
To provide comprehensive information on how minimum standards are met and maintained. (evidence)
What ISO family regards quality management?
ISO 9000
What other quality accrediation is available apart from ISO?
PRINCE 2
What aspects are involved in quality planning?
How each deliverable will be tested
When each deliverable will be tested
By whom each deliverable will be tested
How acceptance will be notified
Describe the three legged stool of quality?
The base of the stool is customer focus, propped up by Measures, People and Processes.
What are some tools used in quality management?
Brainstorming Fishbone Diagram Pareto Analysis Scatter Diagrams Statistical Process Control
What is Pareto Analysis otherwise known as and what does it mean?
80/20 rule. 20% of categories create 80% of issues.
