5. Reaching the End Consumer - Retail Sector Flashcards

1
Q

What are supermarkets and some examples? Why do they appeal to high volume producers?

A

Outlets for groceries and household goods, allowing a one-stop-shop, ie. Walmart, Woolworths (SA), Carrefour, Tesco. Often multinational.

They have largest market share of wine sales in USA, UK & France and many countries

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2
Q

What types of wines do supermarkets stock?

A
  • Producers or regions that have recognition or reputation (well known producers do not foster loyalty)
  • Popular varieties and approachable styles
  • Local wines may dominate in wine-producing regions
  • Private labels with or without the retailer name (foster loyalty)
  • Some premium ones (ie. Whole Foods) will buy smaller volumes of artisan wines
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3
Q

What is an example of a supermarket private label? How are they usually acquired? How are they improved?

A
  • Sainsbury’s Taste the Difference (own-brand label)
  • Usually purchased direct from large producer
  • employ winemakers for QC and to improve quality
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4
Q

What are 5 disadvantages for a producer selling in a supermarket?

A
  • Buying power means lower margin
  • Added fees for placement, flyers
  • Footing discounts
  • Contracts with strict QC, delivery, pkging, labelling requirements
  • Brands can be dropped if volume or profit is not achieved
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5
Q

What is a deep discounter, and what are some examples?

A

Offers permanently low prices, rarely offering time-limited promotions. Sells similar items to a supermarket.

Aldi, Lidl, Netto (DK), Trader Joe’s

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6
Q

How do deep discounters lower prices? (7 ways)

A
  1. Lower margins than supermarkets
  2. Basic merchandising (ie. on pallets)
  3. Not in prime retail locations, lowering rent
  4. Limited product range (streamlines)
  5. Mostly private labels
  6. Rarely stock major brands
  7. Often buy direct, avoiding intermediary costs
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7
Q

What are 5 advantages of selling to a deep discounter?

A
  1. Greater margin than supermarkets since there are no promotional costs and no intermediaries
  2. Appealing to producers with a surplus
  3. Consider wines with a quantity limit, that can sell out w/o commitments
  4. Might purchase small amounts of premium wines at peak times to draw high involvement customers
  5. Growing segment
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8
Q

What is a convenience retailer?

A

An independently or franchise-owned shop that is operated closer to residential areas and open longer than a supermarket (alc sales may be limited)

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9
Q

What type of wines are usually in convenience retailers?

A

Similar to supermarkets, but smaller. Some chains may have private labels

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10
Q

What is the pricing approach of a convenience retailer?

A
  • More expensive due to higher cost of rent and labour, and/or franchise fees
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11
Q

What is a specialist wine retailer?

A

A retailer that also sells premium spirits, beers or artisan delicatessen foods. Most are independent, or part of small chain, with some exceptions (ie. Oddbins).

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12
Q

What might a specialist wine retailer specialize further in?

A

A country
A style
Organic/biodynamic or natural (ie. Les Caves de Pyrene in UK)
En Primeur (as well as other wines)

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13
Q

Advantages of selling to a specialist wine retailer?

A
  • Focus on small producers, lesser known regions and varieties
  • Sell at a higher price point to high involvement consumers who are less price sensitive, by providing more guidance, info and service, range
  • Higher margin
  • Staff are well-trained and hand sell, increasing loyalty to producer
  • Events and tastings increase loyalty
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14
Q

Downsides of selling to a specialist wine retailer?

A
  • Do not have same volume opportunity as supermarkets/deep discounter
  • To make a profit producer likely needs to be involved with a large number of outlets
  • Labour is more costly for the shop, inflating prices
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15
Q

What is a hybrid retailer?

A

Specialist retailer with bars for drinking wine, often serving food.

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16
Q

What are the pros and cons of a hybrid retailer?

A

+ Allows try before you buy, encouraging sales
+ Often rotating BTG list with prices higher than BTB
- Retailer may need extended hours and more staff
- Bureaucracy of licensing

17
Q

What are some common types of online retailers?

A
  • Bricks and mortar shops with added online retailing (ie. supermarkets)
  • Online-only shops who specialize in wine and may sell other goods (ie. Laithwaite’s, wine9.com, Pinjiu.com)
  • Newspaper wine clubs (ie. NY Times, Sunday Times)
18
Q

What are 6 advantages for an online retailer?

A
  • No cost of physical retail shop, with warehouse located in a lower rent area.
  • Can store larger quantity and range of wines
  • Larger customer base as not restricted by physical shop proximity
  • Opportunity for small, niche producers
  • Detailed info is possible to help enhance shopping experience (pairings, critic scores, story, awards)
  • Can suggest other wines and reviews to help with sales
19
Q

Downsides of an online retailer? (4)

A
  • Staff costs for queries, orders, dispatch, wine advisors
  • High cost of delivery due to weight of shipments (may or may not be passed to consumer)
  • Risk of loss/damage in transit
  • Cost of website development, management, and support
20
Q

What is needed for an app to be successful? What are some examples?

A

Quick, easy to use and a high level of service. Ie. WeChat, Bottles XO

21
Q

What are global travel retailers; in the traditional and modern sense?

A

Located at airports, sea ports, int. railway stations, and onboard ships; at departure or arrival.

Traditionally “duty free” where consumers were seeking low prices, esp in countries with higher tax rates

Modernly, “duty free” is less important (esp in free-trade zones), and customers are looking for quality goods not available in their home market

22
Q

What are the advantages and the disadvantage of selling at global travel retailers?

A

+ Good for wines in general, including super premium
+ Captive audience with disposable time and potentially money
- Retail space is expensive, making margins lower than most sectors

23
Q

What is a wine investment company?

A

They source and sell investment grade wines which are rare, high demand, expensive, such as Bordeaux Premier Cru Classé, Burgundy Grand Crus, Napa.

They may be a broker (commission), specialist wine retailer (small allocation) or company that solely specializes in wine investment.

24
Q

To what does wine investment owe its growth? What is the hub?

A
  • Increasing en primeur Bordeaux sales and Chinese wine sales
  • London traditionally; Hong Kong approaching with excise now abolished
25
Q

Why is wine an intriguing, but not foolproof investment?

A

Can be a safer in investment than stocks and shares; but prices can still fall.

26
Q

What is the secondary market? What sort of regional wines are sold here?

A

Win that can be sold on again from one set of investors to another set of investors.

Burgundy, Piemonte, Tuscany, California, Champagne.

Australia (just Penfolds Grange and Henschke)

27
Q

How are investment wines bought?

A

En primeur on release, or potentially via an exclusive wine club (ie. Harlan), or via a wine auction (Christie’s or Sotheby’s)

28
Q

What is a trading exchange? Example?

A

Facilitates buying/selling of investment wines, ie. Liv-Ex in London

29
Q

What can be the functions of an investment company?

A
  • Manage client portfolios, buying/selling for the client (ie. Amphora Porfolio Mgmt, Cult Wines)
  • Manage investment funds that investors can buy into without any knowledge (ie. Sommelier Capital Advisers)
30
Q

What are the risks of buying via an auction house, and how can one mitigate them?

A

Uncertain storage conditions & Wine fraud

Producers investing in anti-counterfeiting techniques. Sellers also need to validate provenance of wine