5. Identify BA Performance Assessment Flashcards
Purpose
To assess BA work and to plan improve where required
Description
Establish performance measures»_space;
Conduct performance analysis»_space;
Report on results»_space;
Identify necessary preventive , corrective or developmental action
Inputs
- Performance objective(external)
Identify BA deliverables that will be produced, activities need performed
And techniques will be used - BA approach
Elements 2
- Performance analysis
Elements 2
- Assessment measures
Measure may be both quantitative and qualitative
Qualitative are subjective and can be heavily influenced by the SH attitudes, perceptions, other subjective criteria
Elements 2
2.
Possible measure:
- accuracy and completeness
- knowledge
- effectiveness
- org support
- signification
- strategic
- Timeliness
Elements 3
- Analyze results
Elements 4
- Recommend action for improvement
- preventive
- corrective
- improvement
Guidelines and tools
Organizational performance standards: include performance metrics or expectations for business analysis work mandated by the org
Techniques
Brainstroming
Interviews
Lessons learned
Item tracking
Metric and KPIs
Observation
Process analysis
Process modelling
Reviews
Survey
Workshops
Root cause analysis
Risk analysis and mng
Stakeholders
Domain sme: informed bs activities, set expectation, feedback to improvement to the approach
Project manager: deliver report on ba performance
Sponsor: may required report ba performances to address problem
Outputs
BA performance assessment:
Include compare planned >< actual performance
Identify root cause of variances from expect performance
Proposed approaches to address issue
Finding help understand performance of bs process
