2. Plan SH Engagement

Question 1

Purpose

Answer 1

To plan an approach for establishing and maintaining effective working relationships with the SH

Question 2

Description

Answer 2

Plan SH engagement involves
- conducting a thorough SH analysis to identify all involved SH
- analyze all characteristics

The degree of complexity increase as number SH increase

Question 3

Input

Answer 3

Needs: identification of SH

BAs approach: incorporating into the SH analysis, collaboration, communication approaches

Question 4

Elements 1

Answer 4

1. Perform SH analysis
   Role: to understand where and how the SH will contribute to the initiative. BA aware various roles a SH is responsibles for org

Attitudes: to fully understand what may impact a SH’s actions and behaviors -> specifically plan their collaboration and mmg with SH

Decision making authoriry: eliminates confusion during BAs effort, ensures the BA collaborates with proper SH

Level of power or influence: can help develop strategies for obtaining buy-in and collaboration

Question 5

Elements 2

Answer 5

2. Define SH collaboration
   Some consideration when planning collaboration:
   - timing and frequency of collaboration
   - location
   - available tools
   - delivery method
   - preferences of SH

Question 6

Elements 3

Answer 6

3. SH communication needs
   The BA evaluates:
   - what needs to be commu
   - what appropriate delivery method
   - who appropriate audience
   - when commu should occur
   - frequency of commu
   - geographic location
   - level of detail appropriate commu
   - level of formality of commu

Question 7

Guidelines and tools

Answer 7

1. BAs performance assessment
2. Change strategy: used to improve assessment of SH
3. Current state description

Question 8

Techniques

Answer 8

Brainstorming
Business rules analysis
Document analysis
Interviews
Lessons learned
Mind mapping
Org modelling
Process modelling
Risk analysis and mng
Scope modelling
SH list map and personas
Survey
Workshops

Question 9

Stakeholder

Answer 9

Customer
End user
Domain sme
Project manager
Regulator
Sponsor
Supplier

Question 10

Output

Answer 10

SH engagement approach:
Contains a list of SHs, their characteristics, listing of role and responsibilities for the change
Identify collaboration and commu approachs