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Oklahoma Med Mic > 5. Client Consultation Services > Flashcards

5. Client Consultation Services Flashcards

1
Q

An important step in the micropigmentation process that should take place before the actual procedure.

A

pre-procedure consultation

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2
Q

The pre-procedure consultation should cover the following 10 things:

A
  1. Desired procedure
  2. Medical history
  3. Client’s expectations
  4. Client’s plans for the immediate future
  5. Client’s plans for future procedures
  6. Description of the procedure
  7. Pre- and post-procedure instructions
  8. Price
  9. Follow-up appointments
  10. Before and after photos
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3
Q

A detailed medical history should include ___, ___, and ___.

A

medical conditions, medications used, and allergies

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4
Q

Take a new medical history from a client if the current form is more than ___ old.

A

one year

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5
Q

The client should complete, sign, and ___ the intake forms and also sign a ___ for using photographs in your portfolio and marketing.

A

date; photo release form

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6
Q

A signed consent form showing that the client has been informed of the details and risks and has agreed to undergo the procedure.

A

informed consent

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7
Q

Never perform any kind of procedure on a client without a signed ____ form.

A

informed consent

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8
Q

Having a signed consent form does not make you immune from ___.

A

lawsuits

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9
Q

A consent form should include the following:

A
  • detailed description of the procedure
  • statement that the pigment is permanent
  • description of required follow up visit, what touch-ups are included or are not included
  • statement of required aftercare, crucial for good results
  • release for before/after photos
  • statement that client is of legal age and sound mind, not under the influence, and legally able to sign contracts
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10
Q

A medication that reduces blood clotting.

A

anticoagulant or blood thinner

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11
Q

Symptom or condition that rules out the use of a particular procedure or therapy.

A

contraindication

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12
Q

Anything that prevents infection or disease

A

prophylactic

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13
Q

Request a written release from the client’s physician on the physician’s letterhead before accepting clients with the following conditions:

A
  1. Diabetes
  2. Pregnancy (!!)
  3. Glaucoma
  4. Blood disorders
  5. Keloids/hypertrophic scarring
  6. Heart conditions
  7. Artificial heart valves or artificial joints
  8. High blood pressure
  9. Poor general health
  10. Use of certain medications
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14
Q

Anyone who requires ___ before a dental procedure will need to take them before micropigmentation as well.

A

antibiotics

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15
Q

Use of ___ or ___ make the skin thin and fragile and can increase the risk of scarring.

A

accutane; topical steroids

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16
Q

Use of ___ and long-term ___ or ___ use reduce the blood’s ability to clot, leading to an increased chance or bleeding and bruising with lip procedures.

A

anticoagulants; ibuprofen; aspirin

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17
Q

Thyroid medications may affect ___.

A

pigment color

18
Q

Any client taking medication regularly should be instructed to bring a written release from their ___.

A

physician

19
Q

One of the most important things you can do to ensure the success of any procedure is to _________ before accepting a client.

A

assess all data carefully

20
Q

A client may be unsatisfied with previous micropigmentation applications for four main reasons:

A
  1. Substandard work
  2. Client did not follow pre/post care
  3. Unrealistic expectations
  4. Poor candidate for micropigmentation
21
Q

Any client who is unhappy with a previous micropigmentation procedure should be questioned thoroughly but politely until you can determine why _____.

A

the previous procedure failed

22
Q

Clients who cannot properly care for treated areas face an increased risk of ___, as well as the probability that the pigment will fade away with time.

A

infection

23
Q

A quick test to check color or to test for allergies.

A

patch test

24
Q

Make sure your client signs and understands a consent form stating that you cannot guarantee an allergic reaction will not occur ____.

A

in the future

25
Q

When performing a patch test, use your regular method of applying pigment and choose an inconspicuous spot such as ____.

A

behind the ear

26
Q

Wait at least ____ after a patch test for an allergic reaction.

A

4-6 weeks

27
Q

For a color check, apply a test spot to the area you will be pigmenting and wait for it to ___ before determining the final color.

A

heal completely

28
Q

One way to help maximize your clients’ satisfaction is to ensure they follow proper ____.

A

before and after care

29
Q

_____ are especially important because failing to follow them will result in decreased pigment retention or even complete loss of color.

A

post-treatment instructions

30
Q

Always give your client ___ and ___ instructions at the initial consultation and again after the procedure.

A

written; oral

Have clients sign and date a copy of the instructions to keep in your file.

31
Q

Pre-treatment instructions for all procedures:

A
  • do not use chemical peels, acids, retin-a, or topical steroids for at least two weeks before
  • arrange for a ride if taking medication beforehand
  • ask physician if you may an OTC antihistamine (Benadryl) before the procedure to reduce swelling
  • do not wear makeup to procedure
  • if you take an anticoagulant regularly, ask physician if you can discontinue for 2-3 days beforehand
32
Q

Special pre-procedure instructions for eyeliner:

A
  • do not use an eyelash curler day-of

- do not wear contacts to your appointment or for 24 hours after

33
Q

Special pre-procedure instructions for brows:

A
  • do not tweeze or wax for two days beforehand

- avoid electrolysis for five days beforehand

34
Q

Special pre-procedure instructions for lips:

A
  • ask physician for a prescription anti-viral (Valtrex) to take for at least four days before procedure
35
Q

Post-treatment care instructions:

A
  • contact physician if signs of infection
  • ice pack to relieve pain/swelling
  • blot off lymph to prevent scabbing
  • keep area clean
  • avoid sweating, sun, pools, hot water, or salt water
  • keep area covered with protective ointment
  • apply antibiotic ointment 3-5 times a day
  • do not peel, pick, rub, scratch, or wipe
  • do not apply makeup to the area

For lips:

  • drink through straw
  • avoid greasy, spicy, salty foods and toothpaste
  • no teeth whitening until healed

For eyeliner:

  • no curler or mascara until healed
  • no lift or tint for two weeks

For brows:
- no tweezing, waxing, or electrolysis for two weeks

For areolas or scars:

  • leave area exposed as much as possible
  • avoid tight clothing
36
Q

After the area is healed:

A
  • wear sunscreen

- avoid chemical peels, acids, retin-a, and exfoliant on the area

37
Q

Photographs are important documentation and may be required by your ____.

A

insurance

Always take before/after photos for documentation. Do not use them for marketing without written consent from client.

38
Q

Documentation for every procedure should include:

A
  • date/time and total length of appointment
  • pigment used (color, exp. date, lot #)
  • before/after photos
  • cost
  • machine and needle configuration
  • anesthetic used and how long it was left on
  • description of skin beforehand, including any scars
  • how client tolerated procedure
  • any problems encountered and how they were handled
  • any client comments
  • notes on follow-up appointments
39
Q

Your notes are a ____ and you will be required to turn them over if you are sued by a client or investigated by a governing agency.

A

legal document

Always write knowing your notes could be used as evidence against you. Keep them complete, factual, and non-judgmental. Always use ink and do not use white-out. Initial and date any corrections.

40
Q

If you refuse to accept someone as client, keep that information in your files and ____.

A

describe why you refused services

Every interaction with clients should be documented, whether its a procedure or just a phone call. Your notes are a legal document.

Oklahoma Med Mic (7 decks)

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