5. Client Consultation Services Flashcards
An important step in the micropigmentation process that should take place before the actual procedure.
pre-procedure consultation
The pre-procedure consultation should cover the following 10 things:
- Desired procedure
- Medical history
- Client’s expectations
- Client’s plans for the immediate future
- Client’s plans for future procedures
- Description of the procedure
- Pre- and post-procedure instructions
- Price
- Follow-up appointments
- Before and after photos
A detailed medical history should include ___, ___, and ___.
medical conditions, medications used, and allergies
Take a new medical history from a client if the current form is more than ___ old.
one year
The client should complete, sign, and ___ the intake forms and also sign a ___ for using photographs in your portfolio and marketing.
date; photo release form
A signed consent form showing that the client has been informed of the details and risks and has agreed to undergo the procedure.
informed consent
Never perform any kind of procedure on a client without a signed ____ form.
informed consent
Having a signed consent form does not make you immune from ___.
lawsuits
A consent form should include the following:
- detailed description of the procedure
- statement that the pigment is permanent
- description of required follow up visit, what touch-ups are included or are not included
- statement of required aftercare, crucial for good results
- release for before/after photos
- statement that client is of legal age and sound mind, not under the influence, and legally able to sign contracts
A medication that reduces blood clotting.
anticoagulant or blood thinner
Symptom or condition that rules out the use of a particular procedure or therapy.
contraindication
Anything that prevents infection or disease
prophylactic
Request a written release from the client’s physician on the physician’s letterhead before accepting clients with the following conditions:
- Diabetes
- Pregnancy (!!)
- Glaucoma
- Blood disorders
- Keloids/hypertrophic scarring
- Heart conditions
- Artificial heart valves or artificial joints
- High blood pressure
- Poor general health
- Use of certain medications
Anyone who requires ___ before a dental procedure will need to take them before micropigmentation as well.
antibiotics
Use of ___ or ___ make the skin thin and fragile and can increase the risk of scarring.
accutane; topical steroids
Use of ___ and long-term ___ or ___ use reduce the blood’s ability to clot, leading to an increased chance or bleeding and bruising with lip procedures.
anticoagulants; ibuprofen; aspirin
Thyroid medications may affect ___.
pigment color
Any client taking medication regularly should be instructed to bring a written release from their ___.
physician
One of the most important things you can do to ensure the success of any procedure is to _________ before accepting a client.
assess all data carefully
A client may be unsatisfied with previous micropigmentation applications for four main reasons:
- Substandard work
- Client did not follow pre/post care
- Unrealistic expectations
- Poor candidate for micropigmentation
Any client who is unhappy with a previous micropigmentation procedure should be questioned thoroughly but politely until you can determine why _____.
the previous procedure failed
Clients who cannot properly care for treated areas face an increased risk of ___, as well as the probability that the pigment will fade away with time.
infection
A quick test to check color or to test for allergies.
patch test
Make sure your client signs and understands a consent form stating that you cannot guarantee an allergic reaction will not occur ____.
in the future
When performing a patch test, use your regular method of applying pigment and choose an inconspicuous spot such as ____.
behind the ear
Wait at least ____ after a patch test for an allergic reaction.
4-6 weeks
For a color check, apply a test spot to the area you will be pigmenting and wait for it to ___ before determining the final color.
heal completely
One way to help maximize your clients’ satisfaction is to ensure they follow proper ____.
before and after care
_____ are especially important because failing to follow them will result in decreased pigment retention or even complete loss of color.
post-treatment instructions
Always give your client ___ and ___ instructions at the initial consultation and again after the procedure.
written; oral
Have clients sign and date a copy of the instructions to keep in your file.
Pre-treatment instructions for all procedures:
- do not use chemical peels, acids, retin-a, or topical steroids for at least two weeks before
- arrange for a ride if taking medication beforehand
- ask physician if you may an OTC antihistamine (Benadryl) before the procedure to reduce swelling
- do not wear makeup to procedure
- if you take an anticoagulant regularly, ask physician if you can discontinue for 2-3 days beforehand
Special pre-procedure instructions for eyeliner:
- do not use an eyelash curler day-of
- do not wear contacts to your appointment or for 24 hours after
Special pre-procedure instructions for brows:
- do not tweeze or wax for two days beforehand
- avoid electrolysis for five days beforehand
Special pre-procedure instructions for lips:
- ask physician for a prescription anti-viral (Valtrex) to take for at least four days before procedure
Post-treatment care instructions:
- contact physician if signs of infection
- ice pack to relieve pain/swelling
- blot off lymph to prevent scabbing
- keep area clean
- avoid sweating, sun, pools, hot water, or salt water
- keep area covered with protective ointment
- apply antibiotic ointment 3-5 times a day
- do not peel, pick, rub, scratch, or wipe
- do not apply makeup to the area
For lips:
- drink through straw
- avoid greasy, spicy, salty foods and toothpaste
- no teeth whitening until healed
For eyeliner:
- no curler or mascara until healed
- no lift or tint for two weeks
For brows:
- no tweezing, waxing, or electrolysis for two weeks
For areolas or scars:
- leave area exposed as much as possible
- avoid tight clothing
After the area is healed:
- wear sunscreen
- avoid chemical peels, acids, retin-a, and exfoliant on the area
Photographs are important documentation and may be required by your ____.
insurance
Always take before/after photos for documentation. Do not use them for marketing without written consent from client.
Documentation for every procedure should include:
- date/time and total length of appointment
- pigment used (color, exp. date, lot #)
- before/after photos
- cost
- machine and needle configuration
- anesthetic used and how long it was left on
- description of skin beforehand, including any scars
- how client tolerated procedure
- any problems encountered and how they were handled
- any client comments
- notes on follow-up appointments
Your notes are a ____ and you will be required to turn them over if you are sued by a client or investigated by a governing agency.
legal document
Always write knowing your notes could be used as evidence against you. Keep them complete, factual, and non-judgmental. Always use ink and do not use white-out. Initial and date any corrections.
If you refuse to accept someone as client, keep that information in your files and ____.
describe why you refused services
Every interaction with clients should be documented, whether its a procedure or just a phone call. Your notes are a legal document.
