4.5.13

Question 1

Define change and transformation.

Answer 1

• Newly developed capabilities only deliver
benefits when they are put to use and when
they are supported by the organisations and
the people receiving them.

Question 2

Define benefits.

Answer 2

The quantifiable and
measurable improvement
resulting from completion of
deliverables that is perceived
as positive by a stakeholder.

Question 3

A CHANGE PLAN TO EASE TRANSITION factors

Answer 3

• Identify change strategies
• Collaborate to validate the
strategy
• Develop a comprehensive
change plan
• Incremental changes will be
easier if possible
• Adapt the change plan to
incorporate lessons learned
and changes in the project’s
environment, or in society
• Track the changes and the
delivery of the benefits

Question 4

A CHANGE PLAN TO EASE TRANSITION factors

Answer 4

• Identify change strategies
• Collaborate to validate the
strategy
• Develop a comprehensive
change plan
• Incremental changes will be
easier if possible
• Adapt the change plan to
incorporate lessons learned
and changes in the project’s
environment, or in society
• Track the changes and the
delivery of the benefits

Question 5

Build and sustain momentum factors.

Answer 5

Timing of communications
Phased To Approach to Communications
Visibility of the Change
Give managers responsibility

Question 6

APPLY REINFORCEMENT TO SUSTAIN CHANGES