4.3 Achieving quality production Flashcards
What is quality in business?
Producing a good or service that meets customer expectations.
Why is quality important for businesses?
It builds brand image, loyalty, reputation, increases sales, and attracts new customers.
What happens if quality is not maintained?
Loss of customers, higher costs for redoing work, and damage to reputation.
What is quality control?
Checking for quality at the end of the production process.
What do quality inspectors do?
Check for defects and try to prevent production errors.
Advantage of quality control?
Eliminates faults before reaching customers.
Another advantage of quality control?
Less training needed for workers.
Drawback of quality control?
Expensive due to inspector costs.
Another drawback of quality control?
Doesn’t explain why faults occurred.
One more drawback of quality control?
Increased costs if work must be redone.
What is quality assurance?
Checking quality standards at each stage of production.
Who checks quality in quality assurance?
Employees throughout the business.
Advantage of quality assurance?
Eliminates faults before reaching the customer.
Another advantage of quality assurance?
Fewer customer complaints.
Third advantage of quality assurance?
Reduced costs from less waste or rework.
Drawback of quality assurance?
Expensive to train employees.
Another drawback of quality assurance?
Relies on employees following quality standards.
What is Total Quality Management (TQM)?
Continuous improvement by focusing on quality at every production stage.
What is the goal of TQM?
Get it right the first time with no defects.
Who is considered a customer in TQM?
Both final users and internal departments.
Where must quality be maintained in TQM?
Throughout the entire business.
Advantage of TQM?
Quality is built into every part of production.
Another advantage of TQM?
Eliminates almost all faults before reaching customers.
Third advantage of TQM?
Improves brand image by removing customer complaints.
Fourth advantage of TQM?
Removes waste and increases efficiency.
Final advantage of TQM?
Customers are assured of quality products/services.
Drawback of TQM?
Expensive to train all employees.
Another drawback of TQM?
Relies on employees following the TQM approach.
What is a quality mark (e.g. ISO)?
Certification showing products meet a set quality standard.
How can service businesses show quality?
Through online customer reviews and recommendations.
