4.2 Manage Communications

Question 1

What

Answer 1

1. Analyze communication needs
2. Plan methods, channels, frequency and level of detail.
3. Manage information and updates effectively
4. Confirm receipt

Question 2

1. Analyze communication needs

Answer 2

T&T
1. Communication requirement analysis
2. Stakeholder analysis
3. Interpersonal skills
4. Ground Rules
5. Way of Working (WoW)

D&A
1. Communications Requirements
2. team Charter
3. Communications mgmt plan
4. Stakeholder Register / Contacts Document - How, what, why, when

Question 3

2. Plan methods, channels, frequency and level of detail.

Answer 3

T&T
1. Emotional Intelligence
2. Stakeholder engagement matrix
3. Team Charter
4. Communication Requirement Analysis
5. Ground Rules
6. WoW
7. Product Demostrations

D&A
1. Daily standups
2. Information radiators
3. Communication mgmt plan
-list of stakeholders
-Geographical info
-communication preference
-What
-When
-How
-Responsible person for contact
-Place in the information flowchart
-Constraints

Question 4

3. Manage information and updates effectively
   -Push communication
   -Pull communication
   Interactive communication

Answer 4

T&T
1. Emotional Intelligence
2. Analyze Stakeholders
3. Stakeholder engagement matrix

D&A
1. Team Charter
2. Communication technology
3. Information radiators

Question 5

4. Confirm receipt

Answer 5

T&T
1. Servant Leadership
2. Active Listening
3. Emotional Intelligence
4. Sender / Receiver Model
5. Communication technology

D&A
1. Communications mgmt plan
2. team performance Assets