4. CP Protocol & Etiquette

Question 1

What is Protocol & Etiquette?

Answer 1

It is acceptable behaviour by someone who is with others be it as a friend, guest or when working:
* Good manners
* Good behaviour
* A set of rules
* A course of action as and when dictates

Question 2

Name some of the aspects of the CPO Profile.

Answer 2

• The primary role of the CPO is to Protect the Principal
• Majority of the time it can be boring yet the CPO must always be ready to react
• Must have sound judgment and ability to plan
• In the public eye or in high profile situations the CPO needs to be
  unobtrusive (LOW profile)
• He/she must be positive and confident which in turn gives the Principal
  confidence that the CPO and the team can carry out the task
• The CPO must be discreet, honest and committed to the Principal’s confidentiality
• Must be aware at all times of:
• Cultural needs and sensitivities
• SocialClass
• Client attitude
• Blend into the entourage (staff/associates )

Question 3

What are the taboo subjects not to be talked about?

Answer 3

• Sex
• Religion
• Money
• Politics
• Race
• Trauma
• Family

Question 4

What must you dress in to make a good first impression?

Answer 4

• Suit
• Shirt
• Tie
• Belt
• Shoes

Question 5

Which dress options does a CPO need in order to anticipate the correct dress code according to the P’s itinerary?

Answer 5

• Sportswear
• Blazer
• Sports Jacket
• Dinner Jacket
• Foul weather Clothing / Footwear
• Casual clothing – Chinos / Polo shirt
• Jewellery
• Accessories in the Vehicle

Question 6

Which role of the CP team can dress more casual and why?

Answer 6

SAP can usually dress down to “blend in”, as he/she is not part of the PES Team and therefore is usually not in close contact with the Principal.

Question 7

In reference to Personal Hygiene, what must CPOs pay attention to?

Answer 7

• Hair
• Beards
• Moustache
• Shaving
• Teeth and Breath
• Hands
• Deodorants
• General appearance

Question 8

What bad habits should be avoided?

Answer 8

• Smoking
• Swearing
• Gum chewing
• Public grooming
• Sneezing
• Nose Blowing
• Belching
• Spitting
• Ear cleaning
• Yawning

Question 9

Which specifics should female CPOs make considerations for?

Answer 9

• Jewellery
• Neckline
• Skirt / Trousers
• Flat shoes
• Large handbag for non-hostile environment