(4) Change Flashcards
What are some examples of internal change?
- Objectives
- personnel
- skill levels
- finances
- innovation
What are examples of external change?
- globalisation
- Environment
- technology
- customer base
- competition
- government
What is globalisation?
The increased integration and interdependence of national economies.
What is an example of a change model?
- Lewis’s 3-step change management model
- McKinseys 7-s model
- Kotters 8-step change model
What does Lewis’s 3-step change management model help achieve?
It helps explain the basic method of putting change management into operation.
What are the 3 steps in Lewins model?
- unfreeze
- transition
- freeze
What does unfreeze, transition and freeze mean?
- Unfreeze - involves trying to remove the forces that are creating inertia in the business by putting forward new ideas
- transition - management develops new ideas either in production process or organisation in the business
- freeze - business needs to ensure that the new processes are reinforced, otherwise there might be a tendency to revert to old ways
What are the advantages of Lewins 3 step change management model?
- straight forward to use
- includes the workforce in the process
What is the use of mckinseys 7-s model?
Can be used to assess internal change in a business.
What are the 7’s framework made up of ?
Strategy Skills Structure Style Systems Staff Shared
What are the hard S’s
Structure
Strategy
Skills
What are the soft S’s?
Systems
Staff
Style
What is the objective of McKinseys 7’s model?
Improve business performance.
What is the relationship between the 7’s?
They are all interdependent.
What dies Kotters 8-step change model help do?
It helps managers to understand and manage change in a business; each stage helps to show peoples response to change and shows the process from seeing and then changing
