3.1.7 management skills

Question 1

strengths of delegation

Answer 1

• can lead to fresh ideas

-enables the manager to effectively manage their time, allowing new skill development

-builds trust between management and staff

Question 2

weaknesses of delegation

Answer 2

• confidential or sensitive information may need to be shared with employees.

-management needs to have trust and confidence in employees to successfully complete tasks

-risk that the task may not be completed to the standard of management expectations

Question 3

define planning

Answer 3

is the process of determining a businesses objective and establishing strategies to achieve these aims.

Question 4

How can planning be an important skill for managers

Answer 4

the process of planning can assist a business in organisation, enabling it to achieve its business objectives efficiently.

Question 5

define decision making

Answer 5

is the
skill of selecting a suitable
course of action from a
range of plausible options.

Question 6

why is decision making an important skill for managers

Answer 6

• can be used as a skill by managers when considering potential growth opportunities for the business and determining courses of action in daily operations.

-to be informed when making decisions managers should consider is the business environment by evaluating all options.

Question 7

define communication

Answer 7

is the skill of effectively transferring information from one party to another.

Question 8

why is communication an important skill for managers

Answer 8

communication is an important skill for managers as clear communication can improve the quality of professional relationships in the workplace.

-employees are more motivated to work towards achieving business objective.

Question 9

define delegation

Answer 9

is the skill of assigning work tasks and authority to other employees who are further down in a businesses hierarchical structure.

Question 10

what is the importance of delegation

Answer 10

Improves Efficiency & Productivity – Managers can focus on higher-level tasks while employees handle routine work, leading to faster decision-making and execution

Empowers Employees & Develops Skills – Delegation provides employees with growth opportunities, helping them build confidence and competence.

Reduces Managerial Stress & Workload

Question 11

define interpersonal skills

Answer 11

is the skill of creating positive interactions with other employees, to foster beneficial professional relationships.

Question 12

what is the importance of interpersonal skills

Answer 12

Building Strong Relationships – Good interpersonal skills help managers build trust and rapport with employees, clients, and stakeholders.

Motivating & Inspiring Teams – Encouraging and recognizing employees boosts morale and productivity.

Question 13

define leadership

Answer 13

is the skill of motivating others in order to achieve a business’s objective

Question 14

what is the importance of leadership

Answer 14

managers should set acceptable and unacceptable conduct in the work place by leading as an example.
their behaviour, negatively and support can influence how employees behave towards business operations.