3.1 Quality and Outcomes

Question 1

Case Management programs should maintain a____________ function to show the value case management brings to both the client and the healthcare organization.

Answer 1

quality management

Question 2

Case Management programs should promote ____ monitoring and evaluation of the case management services rendered

Answer 2

objective

Question 3

__________is a systematic, data-driven effort to measure and improve client services and the quality of healthcare services provided

Answer 3

Quality improvement

Question 4

_________focuses on the healthcare organization’s functions and processes and how these affect the ability to reach desired outcomes and meet the client’s needs.

Answer 4

Performance improvement

Question 5

Measures of _______examine the health status of the patient as a results of healthcare.

Answer 5

process

Question 6

______________(HCAHPS), also know as the CAHPS Hospital Survey, is a nationally standardized survey of patients’ perspectives of their hospital experience.

Answer 6

Hospital Consumer Assessment of Healthcare Providers and Systems

Question 7

The results of this survey allow for an ________ ________ of hospitals on topics that are important to consumers.

Answer 7

objective comparison

Question 8

______________ are defined as objective and quantitative measure of the structures, processes, or outcomes of care.

Answer 8

Quality Indicators