2.3 Client Engagement, Activation, Empowerment, Management

Question 1

_______ _______ involves the exchange of informationbetween the client and provider, as well as the client taking an active role in care decisions.

Answer 1

Client engagement

Question 2

The ______ client will be ______ _____, such as

exercising regularly, taking medications as prescribed, or monitoring blood sugars.

Answer 2

engaged; taking action

Question 3

To _____ the client, the case manager must understand what is_______ __ ____.

Answer 3

engage; important to him

Question 4

______ ______ describes the knowledge, skills, ability,
willingness, and confidence a person has that allows him to become actively engaged inmanaging his own health and healthcare.

Answer 4

Client activation

Question 5

Client engagement builds on ______ ______ with behaviorssuch as maintaining a healthy diet, exercising regularly, or obtaining preventative care.

Answer 5

client activation

Question 6

Example: An _____ ______ has the knowledge, skills,
resources, and confidence to manage his diabetes. The ___________ monitors his blood sugars, maintains his diet, and exercises daily.

Answer 6

activated client; engaged client

Question 7

The _____ ______ _______ (PAM) was

developed by Judith Hubbard of the University of Oregon to measure a client’s activation level.

Answer 7

Patient Activation Measure

Question 8

Ways to increase activation include:
•   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
•   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
•   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
•   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
•   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
•   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Answer 8

• Meeting clients where they are
• Personalizing care
• Educating
• Empowering
• Increasing confidence
• Breaking down actions into small, manageable steps

Question 9

A case manager ______ her client, as well as his family, caregivers, andmembers of the healthcare delivery team, by supporting and educating them so they can
understand and access quality, efficient healthcare.

Answer 9

empowers

Question 10

_______ - _______ in patients with chronic disease refers to their behaviors and the decisions they make that affect their health.

Answer 10

Self-management

Question 11

______ - _________ _________ is the care and
encouragement provided to people with chronic conditions (and their families) to help themmanage their health on a daily basis, make informed decisions about care, engage in healthybehaviors, and direct their care.

Answer 11

Self-management support

Question 12

The case manager never makes a decision for the client, but rather _________ ______ in decision-making.

Answer 12

guides the client