3.1 Flashcards

1
Q

Mission statement definition

A

A brief statement written by a business describing its purpose and objectives , designed to cover its current performance

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2
Q

Reasons for a mission statement

A

gives the business a purpose and direction by reflecting their goals and values
make commitment to customers
bring workforce together

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3
Q

Aim definition

A

The large longer term goal of a business

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4
Q

Objective definition

A

Smaller shorter term goals which work towards the business’ aim

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5
Q

What does SMART stand for

A

Specific
Measurable
Agreed
Realistic
Time bound

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6
Q

Corporate objectives definition

A

Objectives set for the whole business to achieve

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7
Q

Departmental and functional objectives

A

The objectives of a department within a business

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8
Q

What are corporate strategies

A

Strategies used to achieve corporate objectives

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9
Q

Examples of corporate strategies

A

Ansoff’s matrix
Porter’s Strategic matrix

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10
Q

What does the Ansoff matrix consist of

A

Market penetration strategy - existing product , existing market
Product development strategy - new product , existing market
Market development strategy - existing product , new market
Diversification strategy - new product , new market

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11
Q

What does Ansoff matrix allow a business to consider

A

Level of investment in enw and existing products
Exploitation of different markets
Growth strategies for the business
Level of risk the business is willing to accept

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12
Q

What does Porter’s strategic model consist of

A

Cost leadership - focus on having the lowest cost in the market - total market
Cost focus - aim to have lower cost but not going for the lowest cost in the market - total market
Differentiation - aim to have the most unique product possible - niche market
Differentiation focus - aim to make the product stand from competitors but not be completely different - niche market

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13
Q

What does Porter’s strategic model allow

A

Gives a business an opportunity to adopt a srategies in order to gain a competitive advantage

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14
Q

What does the Boston matrix consist of

A

Star - high market share , high market growth
Question mark / problem child - low market share , high market growth
Cash cow - high market share , low market growth
Dog - low market share , low market growth

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15
Q

What does the Boston matrix allow

A

For businesses to analysis the products in their portfolio to see how much revenue and profit they are likely to be generating and to help making decisions about which product should be invested in

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16
Q

Cons of the boston martrix

A

Business can be medium as well as low or high as in share and growth
Market not clearly defined
High market share does not always lead to high profits
Doesn’t look at other indicators of profitability
Too simple

17
Q

Competitive advantage definition

A

A set of unique features of a company and it’s products that are perceived by customers as significant and superior to the competition

18
Q

Way competitive advantage can be achieved

A

Better quality or design
Creative advertising
Good customer service
Economies of scale
Flexibile delivery times
Ethical stance
Reputation

19
Q

Distinctive capabillity definition

A

A form of competetive advantage that is difficult for competitors to understand or imitate

20
Q

How can distinctive capabillity be achieved

A

Architecture - relationships in and around the organisation
Reputation
Innovation

21
Q

What does SWOT stand for

A

Strengths
Weaknesses
Opportunities
Threats

22
Q

Which of SWOT are internal audit

A

S and W

23
Q

Which of SWOT are external audit

A

O and T

24
Q

What is an internal audit

A

An analysis of the business itself and how it operates

25
Q

What is an external audit

A

An analysis of the external environment

26
Q

What does PESTLE stand for

A

Political
Economic
Social
Technological
Legal
Environmental