302F: Workplace Coaching Skills Flashcards

1
Q

Who has responsibilities in apprenticeship training? (3)

A
  • Apprentice
  • Journeyman
  • Employer

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2
Q

An effective way to build your _______ ______ is through the coaching process.

A

interpersonal skills

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3
Q

What four responsibilities do journeymen have in apprenticeship training?

A
  • Aquire coaching skills
  • Coach and mentor
  • Supervise apprentices
  • Make entries in the apprentice’s record book

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4
Q

The terms mentoring and coaching are often found together. List four things that this means for a journeyman.

A
  • Lead by example
  • Be approachable
  • Be willing to teach
  • Challenge new apprentices

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5
Q

Which of the following elements should coaches NOT provide?

a) Constructive atmosphere
b) Respect for apprentices
c) Empty feedback to encourage the apprentice
d) A level tone of voice
e) Encouragement to work independantly

A

c) Empty feedback to encourage the apprentice

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6
Q

What are the four steps in the learning cycle?

A
  • Plan
  • Tell
  • Show
  • Do

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7
Q

Positive feedback can instill _____ and _____ in apprentices.

A

Confidence and motivation

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8
Q

Feedback that focuses on _____ is most effective.

A

Results

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9
Q

_____ feedback corrects a problem; it is not used to identify _____.

A

Constructive feedback corrects a problem; it is not used to identify incompetence.

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10
Q

Focus on the results of _____ training and _____ for improvement.

A

Skills training and solutions

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11
Q

What three responses might you notice from a person who feels defensive?

A
  • Putting up barriers
  • Spending time and energy constructing a defence rather than a solution
  • Being aggressive, angry, or competative

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12
Q

What three parts of a lesson should be recapped so learning is solidified?

A
  • The point of the lesson
  • Links between the lesson and the trade
  • Individual steps of the skill

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13
Q

The following items correspond to what step in the coaching method?

  • Understand what the apprentice needs to learn
  • Define the objective
  • Plan the best way to teach the skill
A

Step #1: Plan

- Plan
- Tell
- Show
- Do

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14
Q

The following items correspond to what step in the coaching method?

  • Discuss what is to be done
  • Link learning to skills already aquired
  • Discuss uses and benefits of the skill
  • Talk about safety concerns
A

Step #2: Tell

- Plan
- Tell
- Show
- Do

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15
Q

The following items correspond to what step in the coaching method?

  • Demonstrate the activity or skill
  • Use the same tools the apprentice will be using
  • Explain each step as you go
  • Ask the apprentice if they are ready to try the skill themself
A

Step #3: Show

- Plan
- Tell
- Show
- Do

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16
Q

The following items correspond to what step in the coaching method?

  • Close supervision of the apprentice practicing the task
  • The apprentice explaining the task and process to demonstrate understanding
A

Step #4: Do

- Plan
- Tell
- Show
- Do

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17
Q

The following items are characteristics of what important workplace coaching skill?

  • Focuses on the problem and not the person
  • Is specific so learners know exactly what needs to be done to improve and what has been done well
  • Is accurate and concise
  • Is given immediately while the training is fresh
A

Constructive, Effective Feedback

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18
Q

Are the following examples of positive feedback or empty feedback?

- That’s it. Make sure you hold it this way.
- Be careful when you get to this part!
- That’s OK. Everyone makes that mistake the first few times.

A

Positive Feedback

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