302F: Workplace Coaching Skills Flashcards
Who has responsibilities in apprenticeship training? (3)
- Apprentice
- Journeyman
- Employer
302F Pg. 2
An effective way to build your _______ ______ is through the coaching process.
interpersonal skills
302F Pg. 2
What four responsibilities do journeymen have in apprenticeship training?
- Aquire coaching skills
- Coach and mentor
- Supervise apprentices
- Make entries in the apprentice’s record book
302F Pg. 2
The terms mentoring and coaching are often found together. List four things that this means for a journeyman.
- Lead by example
- Be approachable
- Be willing to teach
- Challenge new apprentices
302F Pg. 5
Which of the following elements should coaches NOT provide?
a) Constructive atmosphere
b) Respect for apprentices
c) Empty feedback to encourage the apprentice
d) A level tone of voice
e) Encouragement to work independantly
c) Empty feedback to encourage the apprentice
302F Pg. 5
What are the four steps in the learning cycle?
- Plan
- Tell
- Show
- Do
302F Pg. 6
Positive feedback can instill _____ and _____ in apprentices.
Confidence and motivation
302F Pg. 12
Feedback that focuses on _____ is most effective.
Results
302F Pg. 12
_____ feedback corrects a problem; it is not used to identify _____.
Constructive feedback corrects a problem; it is not used to identify incompetence.
302F Pg. 13
Focus on the results of _____ training and _____ for improvement.
Skills training and solutions
302F Pg. 13
What three responses might you notice from a person who feels defensive?
- Putting up barriers
- Spending time and energy constructing a defence rather than a solution
- Being aggressive, angry, or competative
302F Pg. 14
What three parts of a lesson should be recapped so learning is solidified?
- The point of the lesson
- Links between the lesson and the trade
- Individual steps of the skill
302F Pg. 14
The following items correspond to what step in the coaching method?
- Understand what the apprentice needs to learn
- Define the objective
- Plan the best way to teach the skill
Step #1: Plan
- Plan
- Tell
- Show
- Do
302F Pg. 7
The following items correspond to what step in the coaching method?
- Discuss what is to be done
- Link learning to skills already aquired
- Discuss uses and benefits of the skill
- Talk about safety concerns
Step #2: Tell
- Plan
- Tell
- Show
- Do
302F Pg. 7
The following items correspond to what step in the coaching method?
- Demonstrate the activity or skill
- Use the same tools the apprentice will be using
- Explain each step as you go
- Ask the apprentice if they are ready to try the skill themself
Step #3: Show
- Plan
- Tell
- Show
- Do
302F Pg. 9