29&30. Outsourcing Flashcards
1
Q
What is outsourcing?
A
One business uses the service/expertise of a service company in order to undertake business functions.
Eg Security services provided to the business under contract from a security firm.
2
Q
What are the issues of outsourcing?
QAC (quack)
A
-Quality of service the outsourcing firm provides.
-Activities/functional area to be outsourced.
-Cost of current provision compared to outsourcing the work.
3
Q
Outsourcing advantages
A
+Cost efficient (cheaper)
+High quality (they’re experts at what they do)
4
Q
Outsourcing Disadvantages
A
-Costly (can also be costly)
-Low quality (you don’t have much control)
