20. Adv. and Disadv. of Approaches to quality Flashcards
1
Q
The need for a quality policy
A
+Premium pricing
+Customer loyalty
-Costly
-Scrutiny
2
Q
Total Quality Management
A
+Holistic (FOHM)
+Costs reduced in the long run
-Buy-in required from everyone (communication is essential)
-Costly to implement
2
Q
Quality Assurance
A
+Motivation increased (as everyone is involved)
+Costs reduced in the long run
-Costly to implement
-Time consuming (time is money)
3
Q
Quality Control
A
+Quick
+Specially trained inspectors (TMT they will be very experienced)
-Costly in the long run
-Individuals don’t take responsibility
4
Q
ISO 900
A
+Marketability (can place on the front of vans)
+Investors attracted
-Costly to implement
-Time consuming
