18. Approaches to and measures of quality Flashcards
1
Q
Total Quality Management
A
Requires a commitment to quality from ALL functional (FOHM) across the business
2
Q
Quality Assurance
A
Ensure that systems exist within an organisation to regulate quality AT EVERY STAGE of the business process
2
Q
Quality Control
A
Inspection of the products at the end of the process
3
Q
ISO 900
A
International standards of quality management and quality assurance developed to assist businesses to effectively document the quality system
