17. Quality Management Flashcards
1
Q
What is quality?
A
A standard that meets the needs and expectations of customers
2
Q
Whats quality management?
A
Combination of policies and procedures that ensures outputs satisfies customer needs
3
Q
Quality management procedures might include:
A
Acquisition of resources
Minimisation of error
Empowerment of staff
4
Q
Advantage/importance of quality management:
A
+Cost effectiveness
+Competitive advantage (added value)
+Reliability (if it keeps working)
+Retaining customers
