2.6 - Software Troubleshooting Flashcards
What are some common faults in software?
- Unexpected rebooting (faulty hardware)
- Software freezing/not opening
- Artifacts on screen
- Links not working
What tools can you use to investigate software faults?
- Logs
- Baselines
- Installable tools
What are logs in the context of software investigation?
Logs show details of what the computer has been doing.
They can also include previous issues/resolutions.
What is a baseline?
A baseline is a snapshot of networks comparing how the system is now to how it was before.
What are installable tools?
Installable tools check specific details of the system and can interrogate it.
Examples include virus checkers, software patches, and registry cleaners.
What role does documentation play in software fault investigation?
Documentation helps to find and understand correct errors.
What are some examples of documentation?
- Logs
- Manuals
- Test results
What do logs provide in terms of error reporting?
Logs show you in plain text what the error is and key aspects.
What do manuals provide in software support?
Manuals show where to find help for support, usually linking to a site.
You can use forums (like Microsoft site) to ask for help from other people.
