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LO2, CTEC IT, Tasmiyah > 2.5 - Communication Methods > Flashcards

2.5 - Communication Methods Flashcards

1
Q

What is messaging software used for?

A

Used to receive and send info.

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2
Q

Where can messaging software be used?

A

In customer service rather than calls.

Also used for internal communication in business and sales.

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3
Q

What are the advantages of messaging software?

A

Cost effective because you’re not calling, allows for short efficient communication, mobile/desktop messages can sync, and is private.

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4
Q

What are the disadvantages of messaging software?

A

Not all users use the same system, and there are security issues where harmful users can exploit vulnerabilities.

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5
Q

What is SMS?

A

Short message service; messages sent through cellular/satellite networks that do not support multimedia.

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6
Q

What are the advantages of SMS?

A

Can be sent any time day/night and saves time.

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7
Q

What are the limitations of SMS?

A

Short messages only; people don’t like unnecessary messages, so permission is needed.

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8
Q

What is email used for?

A

To distribute info in the body as an attachment/link.

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9
Q

What are the advantages of email?

A

Can be sent to many people at once, is instantaneous, sent cheaply, and leaves a written record.

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10
Q

What are the disadvantages of email?

A

People can ignore emails if they go to junk/spam folder, requires internet, and wrong info can lead to leaks.

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11
Q

How can businesses use social networking/media?

A

For communication with current/potential customers and for marketing trends.

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12
Q

What are the benefits of social networking/media for businesses?

A

Customer feedback improves reputation/ranking, and customer engagement leads to more sales.

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13
Q

What are the drawbacks of social networking/media?

A

Requires a clear marketing strategy, can get hacked, and needs daily monitoring.

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14
Q

What is VOIP?

A

Voice over Internet Protocol; telephone calls over internet/LAN.

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15
Q

What are the advantages of VOIP?

A

Info shared quickly, good voice quality if internet is good, targeted calls, and less expensive than traditional phone lines.

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16
Q

What are the disadvantages of VOIP?

A

Reliant on internet connection, can have latency issues, requires hardware, and no power means no internet.

17
Q

What are personal assistants used for?

A

Voice recognition and responding to written commands to make calls, dictate messages, and organize appointments.

18
Q

What are the advantages of personal assistants?

A

Portable, lightweight, can be used for presentations, and can function as GPS devices.

19
Q

What are the disadvantages of personal assistants?

A

Can misunderstand commands, have privacy issues, small screens can be difficult to navigate, and may incur additional costs.

20
Q

What is teleconferencing?

A

Phone calls to a group of people.

21
Q

What are the advantages of teleconferencing?

A

Allows attendance at meetings remotely, messages can be scheduled ahead of time, and reduces travel expenses.

22
Q

What are the disadvantages of teleconferencing?

A

Technical failures can impact communication and attendance, it can be informal, and may not be beneficial for complex negotiations.

23
Q

What is video conferencing?

A

Video calls with a group of people, providing both visual and verbal communication.

24
Q

What are the advantages of video conferencing?

A

Similar to teleconferencing but includes visual display, allowing for body language to be seen.

25
Q

What are the disadvantages of video conferencing?

A

Can have short time lag, expensive high-quality systems, and is similar to teleconferencing.

26
Q

What is cellular communication?

A

Mobile network, e.g., mobile phones.

27
Q

What are the advantages of cellular communication?

A

No landline needed and offers great mobility.

28
Q

What are the disadvantages of cellular communication?

A

Costs due to purchasing devices and running costs; service can be lost due to location.

29
Q

What is satellite communication?

A

Access to customers and other businesses anywhere in the world.

30
Q

What are the advantages of satellite communication?

A

Covers a large geographical area and provides broadband internet signals from any location on Earth, useful for remote areas.

31
Q

What are the disadvantages of satellite communication?

A

Slower than dial-up and can be affected by weather disturbances.

32
Q

What is instant messaging?

A

Internet chat conversations in real time to relay information back and forth.

LO2, CTEC IT, Tasmiyah (9 decks)

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