2.5.3 Effective Training and Development Flashcards
The importance of training employees/induction for the employees:
- sustainable
- staff feel comfortable around each other
- know USP values
- familiarising yourself with facilities
- working with people with different skills
- skills - will improve their skills and value to the business = competitive advantage over rivals
- retention - investing money in training employees shows that the business values its employees → means they’re more likely to remain in business and less likely to find a job elsewhere, so improving the business’s retention rates
- motivation - as employees improve their skills and knowledge, their confidence will also improve → can lead to highly motivated and happy workforce
The importance of training employees/induction for the business:
- improves communication between staff as individuals know their roles and it avoids distractions → leads to increased productivity & efficiency
- staff know what os required of them → less time is wasted/fewer mistakes made → increased productivity & efficiency
- increased sustainability within business as training means staff are more skilled and know aims so fewer staff needed for same amount of work due to increased efficiency → recruitment costs decrease and profits increase (reduce labour turnover)
- staff feel more comfortable as training shows business values them → increased motivation of staff → increased efficiency & productivity
- inductions means staff feel comfortable with each other so they are more likely to ask each other (colleagues) if they have any doubts → reduces number of mistakes made → increases efficiency and productivity OR staff feel part of team → increased motivation & productivity
- motivation - if employees are motivated, they are more likely to do higher quality work faster - with training they feel valued and like the business is interested in their progress
- Retention
- keeping employees working for a business (keeps skills and experience)
- time and money not wasted
- employees will feel valued and are more likely to stay working for that busines
What will a business training an employee depend on?
- type of business
- size of business
- budget
- company values
- number of staff
- experience of staff
- job roles
Training:
knowledge and skills required for an individual to do a particular job - short-term skills
Development:
helping staff reach their full potential - long-term improvement through qualifications & experiences
Induction training:
- familiarise new staff with business, workplace and staff
- helps new staff feel welcome and settle in quickly
Formal training:
- official, structured training
- job-specific
- gaining a qualification
Benefits of formal training:
- may be provided by external companies who are subject or industry specialists
- may offer accreditation or qualifications
Negatives of formal training:
- can be expensive and time-consuming
- may require employees to stop working while they are training, so general productivity falls
Informal training:
- less structured training
- on-the-job
- often provided directly by colleagues
- e.g. shadowing
Benefits of informal training:
- cheaper and less-time consuming than formal learning
- gives employees real or ‘hands-on’ experience
Negatives of informal training:
- may be stressful for employees if they are doing the job without all of the necessary skills
- may mean that employees have to take responsibility for seeking or providing training
Ongoing training:
- takes place continuously - perhaps a little bit each month
- meant to continually improve performance
Self-learning:
employees teaching themselves skills/part of their role - seen as proactive
Performance management/reviews/Target setting/Appraisals:
undertaken by business to ensure employees know how to improve setting goals, reviews, previous targets, set new ones & address concerns
