25. Inclusion, Diversity and Equality

Question 1

What is equality?

Answer 1

Making sure that people, or groups of people, are not treated less favourably because of their
protected characteristic.

Question 2

What is diversity?

Answer 2

Recognising, respecting and valuing everyone as an individual.

Question 3

What is inclusion?

Answer 3

A sense of belonging where everyone feels welcomed and valued.

Question 4

What is bias?

Answer 4

An inclination or prejudice for or against one person or group, especially in a way that is closed-minded
or unfair

Question 5

What is cultural competence?

Answer 5

An ability to understand and interact with people in a way that recognises and respects
diversity and cultural difference, including values, beliefs and behaviours.

Question 6

What is intersectionalities?

Answer 6

Recognising that multiple issues and identities – and therefore levels of discrimination –
can overlap.

Question 7

What is unlawful discrimination?

Answer 7

Treating a person unfairly because of their protected characteristics. Positive
discrimination is the act of treating someone more favourably because of a protected characteristic and is
unlawful under the Equality Act

Question 8

What are the 9 protected characteristics under the Equality act 2010:

Answer 8

1. Age
2. Disability
3. Gender Reassignment
4. Marriage or Civil Partnership
5. Pregnancy and maternity
6. Race
7. Religion or belief
8. Sexual orientation
9. Sex

Question 9

How does a pharmacist ensure the maintenance of equality, diversity and inclusion?

Answer 9

Through education and training of pharmacists ensuring that the curriculum would focus on:
1. Reducing health inequalities of populations from disadvantaged backgrounds.
2. Maintain professional behaviours and attitudes with colleagues and patients.
3. Maintain patient dignity and respect diversity and cultural differences.
4. Work collaboratively with others.
5. Provide person-centred care.
6. Learn about equality, diversity and inclusion through taught sessions.
7. Make a difference to patients and the public.
8. Demonstrate high standards of practice.
9. Holding self accountable to deliver high standards as one expect for themselves.
10. Develop the awareness and confidence to be able to provide services in ways that are culturally sensitive.
11. This will include information on reducing health inequalities, providing inclusive services and removing other barriers such as language, literacy or other communication challenges.